Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and coach the Customer Experience team to deliver exceptional service.
- Company: Renowned organisation focused on enhancing customer experiences.
- Benefits: Competitive salary, development opportunities, and a supportive work culture.
- Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
- Qualifications: Strong leadership and coaching experience with a customer-first mindset.
- Other info: Join a dynamic team in a fast-paced environment with growth potential.
The predicted salary is between 36000 - 60000 £ per year.
A notable organization in customer experience is seeking a Customer Experience Team Leader to join their team in Cardiff. This permanent full-time position involves leading the Customer Experience team, ensuring high-quality service delivery in a fast-paced environment.
The ideal candidate will have strong leadership skills, proven coaching experience, and a customer-first mindset.
The role offers various benefits, including a competitive salary, development opportunities, and a supportive work culture.
On-site Customer Experience Team Leader & Coach in Cardiff employer: Hendre Limited
Contact Detail:
Hendre Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-site Customer Experience Team Leader & Coach in Cardiff
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer experience. We can role-play with a friend or use online resources to boost our confidence.
✨Tip Number 3
Showcase your coaching skills during the interview. Share specific examples of how you've developed team members in the past. This will highlight our ability to lead and inspire!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace On-site Customer Experience Team Leader & Coach in Cardiff
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully led teams in the past and what strategies you used to ensure high-quality service delivery.
Emphasise Your Coaching Experience: Don’t forget to mention any coaching roles you've had! We’re looking for someone who can inspire and develop their team, so share specific examples of how you've helped others grow in their roles.
Adopt a Customer-First Mindset: Make it clear that you put customers at the heart of everything you do. Use your application to demonstrate how you've prioritised customer satisfaction in previous roles and the impact it had on your team’s performance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Hendre Limited
✨Know the Company Inside Out
Before your interview, do some homework on the organisation. Understand their values, mission, and what sets them apart in customer experience. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Style
As a Customer Experience Team Leader, your leadership skills are crucial. Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or resolved conflicts, and be ready to discuss these during the interview.
✨Demonstrate Your Coaching Experience
Since coaching is a key part of this role, come prepared with examples of how you've coached others to improve their performance. Highlight any training programmes you've developed or implemented, and be ready to discuss the outcomes of your coaching efforts.
✨Emphasise a Customer-First Mindset
In customer experience roles, a customer-first mindset is essential. Be ready to share stories that illustrate your commitment to customer satisfaction. Discuss how you've gone above and beyond for customers in previous roles, and how you plan to instil this mindset in your team.
