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- Tasks: Be the first point of contact for customers and resolve issues efficiently.
- Company: A not-for-profit organisation in Cardiff with a strong community focus.
- Benefits: Salary of £26,271, 25 days annual leave, and development opportunities.
- Why this job: Make a difference in customer experiences while growing your skills.
- Qualifications: Excellent communication, IT skills, and a background in customer service.
- Other info: Join a supportive team dedicated to making a positive impact.
The predicted salary is between 26300 - 26300 £ per year.
A not-for-profit organisation in Cardiff is seeking a Customer Experience Specialist for a full-time position. This role involves being the first point of contact for customers, providing administrative support, and resolving issues efficiently.
Candidates should have:
- Excellent communication and IT skills
- Resilience in managing complaints
- A customer service background
The position comes with a salary of £26,271 per annum, 25 days annual leave, and various development opportunities.
Hybrid Customer Experience Specialist in Cardiff employer: Hendre Limited
Contact Detail:
Hendre Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Experience Specialist in Cardiff
✨Tip Number 1
Make sure to research the organisation before your interview. Knowing their mission and values will help you connect your experience to what they stand for, showing that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer scenarios with a friend. This will help you feel more confident when handling real-life situations.
✨Tip Number 3
Don’t forget to highlight your resilience! Be ready to share examples of how you've successfully managed complaints or difficult situations in the past. This will show them you can handle the pressures of the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Hybrid Customer Experience Specialist in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer experience and how your background makes you a perfect fit for our team. Keep it friendly and engaging!
Show Off Your Communication Skills: Since this role is all about being the first point of contact, make sure your written application reflects your excellent communication skills. Clear, concise, and friendly language will go a long way in making a great impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hendre Limited
✨Know the Organisation
Before your interview, take some time to research the not-for-profit organisation. Understand their mission, values, and the specific services they provide. This will help you tailor your answers and show that you're genuinely interested in contributing to their goals.
✨Showcase Your Communication Skills
As a Customer Experience Specialist, communication is key. Prepare examples from your past experiences where you effectively resolved customer issues or complaints. Practise articulating these scenarios clearly, highlighting your ability to listen and respond empathetically.
✨Demonstrate Resilience
In this role, you'll likely face challenging situations. Think of times when you've successfully managed complaints or difficult customers. Be ready to discuss how you maintained professionalism and turned a negative experience into a positive one.
✨Highlight Your IT Proficiency
Since the job requires strong IT skills, be prepared to discuss your experience with relevant software or tools. If you have any certifications or training, mention those too. Showing that you're tech-savvy will give you an edge in the interview.
