At a Glance
- Tasks: Assist patients and support the practice team with administrative duties.
- Company: Friendly GP practice dedicated to excellent patient care.
- Benefits: Flexible part-time hours, supportive environment, and full training provided.
- Other info: Great opportunity for career growth in healthcare.
- Why this job: Join a caring team and make a difference in patient lives.
- Qualifications: Good communication skills and a willingness to learn.
Part-time flexible receptionist required. Must be flexible and living within 3 miles of practice location. Reliability and multi-tasking skills are essential. You will need to be a good communicator, fluent in English, written and spoken, with excellent interpersonal and customer service skills; especially under pressure. You will have a range of patient-facing and administrative tasks, so excellent organisational skills and time management are critical. A caring, empathetic character is essential. Experience is desirable but not essential as full training will be provided.
The position is permanent, part-time with a flexible shift pattern. Hours of work range between 7:45am - 6:45pm Monday to Friday. We are supportive, fast-paced and collaborative. Reception or customer care experience is essential. The person must be an excellent communicator both spoken and written. Must have PC skills and be able to use basic Word, Excel and e-mail. Must be able to work within processes/procedures and work effectively with colleagues as part of a team. A willingness to learn and progress with a can-do attitude is required. Previous experience of working in the NHS is welcome but not essential. The ability to communicate with a wide range of people in a kind, professional and caring way is important.
Main duties of the job include:
- Offering general assistance to the practice team and projecting a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receiving, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Undertaking a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team.
- Facilitating effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Duties and responsibilities may include:
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.
- Maintaining and monitoring the practice appointments system.
- Processing personal and telephone requests for appointments, visits and telephone consultations, ensuring callers are directed to the appropriate healthcare professional.
- Processing and distributing incoming (and outgoing) mail.
- Taking messages and passing on information.
- Filing and retrieving paperwork.
- Processing repeat prescriptions in accordance with practice guidelines.
- Scanning and filing clinical letters with practice guidelines.
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning.
- Registration of patients as and when required and ensuring registration forms are all readily available.
- Promoting online appointments and prescriptions.
- Keeping the reception area tidy and free from obstructions and clutter.
Confidentiality is crucial in this role. The post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information is to be regarded as strictly confidential.
The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice health & safety policy. This includes using personal security systems within the workplace according to practice guidelines and identifying risks involved in work activities.
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, acting in a way that recognises the importance of people's rights and respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
The post-holder will strive to maintain quality within the practice and contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
Personal qualities required include being polite and confident, flexible and cooperative, motivated, a forward thinker, and having high levels of integrity and loyalty. Sensitivity and empathy in distressing situations and the ability to work under pressure are also important.
Qualifications include previous experience in general practice or another admin role being desirable. Previous experience working in an administrative role for 1 year is preferred.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Receptionist employer: HENDON WAY SURGERY
Join our dedicated GP practice as a part-time receptionist, where you will be part of a supportive and collaborative team committed to delivering excellent patient care. We offer flexible working hours, comprehensive training, and opportunities for personal growth in a fast-paced environment, all while being just a stone's throw away from the heart of the community we serve. If you are looking for a meaningful role that values your contributions and fosters a caring work culture, we would love to hear from you.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the practice before you apply! Research their values and services, so you can tailor your approach. This shows you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with patients and colleagues, try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Be ready to showcase your multi-tasking abilities! Think of examples from your past experiences where you juggled multiple tasks successfully, and be prepared to share them during your interview.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your caring and empathetic side. Remember, we’re looking for someone who can connect with patients and colleagues alike.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. If you've got customer service or admin experience, shout about it! We love seeing how your background fits with our practice's needs.
Show Off Your Communication Skills:Since communication is key in this role, make sure your written application is clear and concise. Use proper grammar and spelling, and don’t forget to express your enthusiasm for the position. We appreciate a good communicator!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at HENDON WAY SURGERY
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist. Familiarise yourself with the key tasks mentioned in the job description, like managing appointments and providing excellent customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a receptionist, strong communication skills are essential. Prepare examples of how you've effectively communicated with patients or customers in the past. Practising common interview questions can also help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Organisational Skills
Highlight your ability to multitask and stay organised, especially under pressure. You might want to share specific instances where you successfully managed multiple tasks or dealt with challenging situations. This will show that you're ready to handle the fast-paced environment of a GP practice.
✨Emphasise Your Caring Nature
The job requires a caring and empathetic character, so be prepared to discuss how you approach patient care. Share any relevant experiences where you provided support or assistance to someone in need, as this will resonate well with the interviewers looking for the right fit for their team.
