At a Glance
- Tasks: Provide first-line technical support and resolve customer queries via phone or email.
- Company: Dynamic tech services provider focused on modern cloud and IT solutions.
- Benefits: Company pension, cycle-to-work scheme, and access to 16,000+ online courses.
- Other info: Opportunity to work on exciting projects and improve processes in a fast-paced environment.
- Why this job: Join a supportive team and enhance your tech skills while helping customers succeed.
- Qualifications: Strong knowledge of Microsoft 365 and basic understanding of Azure services.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
About Us
Our client is a technology services provider specialising in modern cloud and IT solutions. They support businesses of all sizes, from start-ups to established enterprises, helping them scale securely and efficiently. By tailoring services to each organisation's needs, they focus on delivering flexibility, resilience, and high-quality support to keep systems running smoothly.
Role Overview
We're looking for someone to join the helpdesk team as a first line support for customers. You'll handle technical queries raised by phone or email, take ownership of tickets, and make sure issues are resolved within agreed timescales. You'll also support users onsite or remotely, contribute to projects, and keep customers updated throughout.
Key Responsibilities
Act as first point of contact for technical support requests
Log, manage, and resolve incidents in line with SLAs
Troubleshoot hardware, software, and network issues
Provide onsite and remote user support
Assist with project work and system implementations
Monitor performance, backups, and cyber security alerts
Support and administer Microsoft 365 services
Contribute to process improvements and stay up to date with new technologies
Skills & Experience
Strong knowledge of Microsoft 365, Windows/Mac OS, and Active Directory
Basic understanding of Azure services and cloud concepts
Networking skills (TCP/IP, VPNs, VLANs, DHCP)
Familiarity with backup tools and disaster recovery
Awareness of cyber security best practices
Experience using helpdesk ticketing systems
Confident communicator with strong organisational skills
Ability to work independently and manage multiple priorities
Benefits
Company pension scheme
Cycle-to-work scheme
Access to a learning platform with 16,000+ courses
Technical Support Engineer in Nottingham employer: Henderson Scott
Our client is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. With access to a vast learning platform featuring over 16,000 courses, employees are encouraged to enhance their skills while enjoying a supportive environment that values flexibility and resilience. Located in a thriving tech hub, this role as a Technical Support Engineer provides the opportunity to make a meaningful impact by helping businesses scale securely and efficiently.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Nottingham
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent projects. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your technical skills! Brush up on Microsoft 365, networking basics, and troubleshooting techniques. Being able to demonstrate your expertise in these areas during interviews will definitely give you an edge.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. Building relationships can lead to insider tips and even referrals that might just land you the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Technical Support Engineer in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your knowledge of Microsoft 365, troubleshooting abilities, and any relevant technical support experience to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Technical Support Engineer role. Share specific examples of how you've resolved technical issues or supported users in the past – we love a good story!
Show Off Your Communication Skills:As a first point of contact for customers, strong communication is key. In your application, demonstrate your ability to explain complex technical concepts in simple terms. We want to see that you can keep customers updated and informed!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Henderson Scott
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows/Mac OS, and Active Directory. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Think about times when you had to troubleshoot hardware or software problems and how you approached them. This will demonstrate your ability to handle the role's responsibilities.
✨Communicate Clearly and Confidently
As a Technical Support Engineer, you'll need to communicate effectively with customers. Practice explaining complex technical concepts in simple terms. This will show that you can be a confident communicator, which is key for this position.
✨Stay Updated on New Technologies
Familiarise yourself with the latest trends in cloud services and cyber security best practices. Being knowledgeable about current technologies will not only impress your interviewers but also show your commitment to continuous learning and improvement.
