Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a Managed Service support desk and manage a team of engineers.
- Company: Join a dynamic IT MSP focused on exceptional customer service.
- Benefits: Enjoy a hybrid work model with competitive salary and growth opportunities.
- Why this job: Be part of a team that values customer satisfaction and innovation in technology.
- Qualifications: Must have MSP management experience and relevant IT certifications.
- Other info: This role is perfect for those passionate about tech and team leadership.
The predicted salary is between 40000 - 66000 £ per year.
Service Manager – £50-55K – Chorley (Hybrid role)
My client is looking for a Service Manager to join and lead our Managed Service support desk. This role requires an individual with previous experience managing a support team within an IT MSP. In this role you will ensure 1st, 2nd & 3rd line engineers deliver exceptional customer experience. This role will also require someone with experience build…
WHJS1_UKTJ
Service Manager employer: Henderson Scott
Contact Detail:
Henderson Scott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Make sure to highlight your experience in managing support teams within an IT Managed Service Provider (MSP) environment. This is crucial for demonstrating that you understand the unique challenges and expectations of this role.
✨Tip Number 2
Showcase your ability to deliver exceptional customer service by providing specific examples from your previous roles. Discuss how you have exceeded customer expectations and maintained high satisfaction levels.
✨Tip Number 3
Emphasize your technical background and any relevant certifications, such as ITIL, Microsoft 365, or Azure. This will help us see that you have the necessary skills to lead a technical support team effectively.
✨Tip Number 4
Demonstrate your adaptability to changing technologies and processes. Share experiences where you successfully managed transitions or implemented new systems, as this is key for the client onboarding aspect of the role.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing support teams within an IT MSP. Emphasize your technical background and any relevant certifications like ITIL, Microsoft 365, or Azure.
Craft a Strong Cover Letter: In your cover letter, explain why you are passionate about delivering exceptional customer service. Mention specific examples of how you've exceeded customer expectations in previous roles.
Highlight Team Management Experience: Clearly outline your experience in managing 1st, 2nd, and 3rd line teams. Provide details on how you have built and developed a Service Desk Team in the past.
Showcase Adaptability: Demonstrate your ability to adapt to changing technologies and processes. Include examples of how you've successfully navigated transitions or implemented new systems in your previous roles.
How to prepare for a job interview at Henderson Scott
✨Showcase Your MSP Experience
Make sure to highlight your previous experience managing a support team within an IT Managed Service Provider. Be prepared to discuss specific challenges you faced and how you overcame them.
✨Demonstrate Customer Service Commitment
Prepare examples that illustrate your strong commitment to delivering exceptional customer service. Discuss how you've ensured high satisfaction levels and exceeded customer expectations in past roles.
✨Discuss Team Management Strategies
Be ready to talk about your approach to managing 1st, 2nd, and 3rd line teams. Share your strategies for building a cohesive team and how you handle conflicts or performance issues.
✨Familiarize Yourself with SLAs
Understand the importance of Service Level Agreements and be prepared to discuss how you have monitored and reported on SLAs in your previous roles. This will show your attention to detail and commitment to service delivery.
