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- Tasks: Provide hands-on IT support and troubleshoot Microsoft technologies in a busy office environment.
- Company: Dynamic Service Desk team located in central Glasgow.
- Benefits: Immediate contract role with potential for future opportunities.
- Why this job: Join a fast-paced team and enhance your IT skills while making a difference.
- Qualifications: Experience in IT support and familiarity with Microsoft technologies.
- Other info: Great opportunity for career growth in a collaborative setting.
The predicted salary is between 28800 - 43200 £ per year.
Service Desk Analyst – 1st line Support – East Kilbride (5 days onsite)
Do you thrive on troubleshooting issues and want to provide excellent customer service?
I have an immediate opportunity for someone to join a busy public sector client in East Kilbride.
This role requires full-time, on-site commitment and involves working with a large user base, ensuring a smooth IT experience in a bustling envir…
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Service Desk Analyst employer: Henderson Scott
Contact Detail:
Henderson Scott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in service desks. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your Microsoft tech skills. Since this role is all about hands-on support, be ready to demonstrate your knowledge and problem-solving abilities during the interview.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure to highlight your passion for IT support and how you thrive in busy environments. Employers love candidates who are genuinely excited about the role.
✨Tip Number 4
Follow up after your application! A quick email thanking them for the opportunity and expressing your eagerness can set you apart from other candidates. It shows you're proactive and really want the job.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft technologies and any relevant service desk roles. We want to see how your skills match the job description, so don’t be shy about showcasing your hands-on support experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how you can contribute to our busy Service Desk team. Keep it friendly and professional – we love a bit of personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We’re looking for someone who can think on their feet and provide effective solutions, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the quickest way for us to receive your application, and we can’t wait to see what you bring to the table. Don’t miss out on this opportunity!
How to prepare for a job interview at Henderson Scott
✨Know Your Tech
Brush up on your knowledge of Microsoft technologies, as this role heavily involves them. Be prepared to discuss your experience with specific tools and how you've used them to solve problems in the past.
✨Show Your Problem-Solving Skills
Service Desk Analysts need to think on their feet. Prepare examples of challenging situations you've faced and how you resolved them. This will demonstrate your ability to handle pressure and provide effective support.
✨Communicate Clearly
Since you'll be providing hands-on support, clear communication is key. Practice explaining technical issues in simple terms, as you may need to assist users who aren't tech-savvy. This will show that you can bridge the gap between technology and users.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about common service desk issues and how you would approach them. This will help you showcase your analytical skills and your understanding of customer service.
