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For Companies At a Glance
- Tasks: Provide hands-on IT support and troubleshoot issues across Microsoft technologies.
- Company: Dynamic Service Desk team in central Glasgow, thriving in a busy office environment.
- Benefits: Immediate contract role with opportunities for skill development and teamwork.
- Why this job: Join a vibrant team and enhance your tech skills while making a real difference.
- Qualifications: Experience in 1st and 2nd line support, with strong knowledge of Microsoft 365.
- Other info: Fast-paced environment with a focus on collaboration and customer service.
The predicted salary is between 30000 - 42000 £ per year.
Service Desk Analyst – 1st line Support – East Kilbride (5 days onsite)
Do you thrive on troubleshooting issues and want to provide excellent customer service?
I have an immediate opportunity for someone to join a busy public sector client in East Kilbride.
Service Desk Analyst employer: Henderson Scott
Contact Detail:
Henderson Scott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, especially those already working at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview like it's a big exam. Research the company and its culture, and be ready to discuss how your skills in Microsoft 365 and customer service can make a difference. We want you to shine!
✨Tip Number 3
Practice makes perfect! Do some mock interviews with friends or family. This will help you get comfortable talking about your experience with 1st and 2nd line support and troubleshooting techniques.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support, especially with Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how your background makes you a great fit for our busy Service Desk team. Keep it friendly and professional!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear language and structure your thoughts well. We want to see how you can effectively communicate with users!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Henderson Scott
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Active Directory, and Intune. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tools but can also handle real-world issues.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user interaction, be prepared to share examples of how you've provided excellent customer service in previous positions. Think about specific situations where you turned a frustrated user into a satisfied one. This will highlight your communication skills and ability to manage tickets effectively.
✨Practice Problem-Solving Scenarios
Expect to face some technical scenarios during the interview. Practise explaining your thought process when troubleshooting common hardware and software issues. This will demonstrate your analytical skills and ability to work under pressure, which are crucial for a Service Desk Analyst.
✨Be Ready to Discuss Teamwork
Collaboration is key in a busy Service Desk environment. Prepare to talk about how you've worked with colleagues to maintain service quality. Share examples of successful teamwork and how you contributed to achieving team goals, as this will show that you can thrive in a collaborative setting.
