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- Tasks: Lead the design of user-centred services in a complex public sector environment.
- Company: Join a dynamic team focused on improving public services through innovative design.
- Benefits: Competitive daily rate, remote work flexibility, and opportunities for professional growth.
- Why this job: Make a real difference in public services while working with diverse teams.
- Qualifications: Experience in public sector service design and active SC Clearance required.
- Other info: Collaborative culture with mentorship opportunities for junior designers.
We are seeking an experienced Service Designer to lead the end-to-end design of user-centred services within a complex public sector ecosystem. This role is pivotal in ensuring digital touchpoints align with policy intent while maintaining strict adherence to Government Digital Service (GDS) standards.
The Role
- Collaborate with multidisciplinary teams-including policy, product, and delivery-to map complex systems and identify pain points.
- Create evidenced 'as-is' maps and develop service blueprints that translate technical constraints into intuitive user journeys.
Key Responsibilities
- Lead Service Design: Create end-to-end services that meet diverse user needs and ensure accessibility across all touchpoints.
- Ecosystem Mapping: Analyse dependencies and service ecosystems to provide visual, easy-to-understand artefacts.
- Collaborative Design: Facilitate workshops and co-creation sessions, designing 'in the open' to share knowledge across the wider design community.
- Strategy & Advocacy: Advocate for inclusive design practices and support the development of long-term service strategies and roadmaps.
- Mentorship: Guide junior designers and contribute to the growth of the internal design profession.
Requirements
- Public Sector Expertise: Extensive experience working within government departments and a deep understanding of GDS.
- Technical Literacy: Ability to align designs with organisational goals and technical delivery capabilities.
- Security Clearance: You must hold current, active SC Clearance to be considered for this position.
- UCD Focus: A proven track record of using verified information to solve complex service problems.
Service Designer - SC Cleared employer: Henderson Scott
Contact Detail:
Henderson Scott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer - SC Cleared
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work, especially projects that align with the GDS standards. This will make you stand out when you’re chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. We recommend role-playing with a friend to get comfortable discussing your experience and approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Designer - SC Cleared
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Designer. Highlight your experience in public sector projects and your understanding of GDS standards. We want to see how your skills align with what we're looking for!
Showcase Your Portfolio: Include examples of your previous work that demonstrate your ability to create user-centred services. We love seeing your design process, so don’t just show the final product—share your journey and the impact it had!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about service design and how your background makes you a perfect fit for our team. We want to feel your enthusiasm through your words!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just follow the prompts!
How to prepare for a job interview at Henderson Scott
✨Know Your GDS Standards
Make sure you’re well-versed in Government Digital Service (GDS) standards. Familiarise yourself with their principles and how they apply to service design. This will show that you understand the framework within which you'll be working.
✨Showcase Your Ecosystem Mapping Skills
Prepare to discuss your experience with ecosystem mapping. Bring examples of how you've analysed dependencies and created visual artefacts. This will demonstrate your ability to simplify complex systems for diverse stakeholders.
✨Highlight Collaborative Design Experience
Be ready to talk about your experience facilitating workshops and co-creation sessions. Share specific instances where you’ve designed 'in the open' and how it benefited the project. This shows your commitment to teamwork and knowledge sharing.
✨Emphasise Your Public Sector Expertise
Since this role is within the public sector, highlight your previous work with government departments. Discuss how your understanding of public sector challenges can help create user-centred services that meet diverse needs.