At a Glance
- Tasks: Lead the design and implementation of innovative service models for satellite connectivity.
- Company: Join a forward-thinking company at the forefront of satellite technology.
- Benefits: Competitive daily rate, hybrid working, and opportunities for professional growth.
- Other info: Exciting contract role with potential for significant career advancement.
- Why this job: Make a real impact in transforming service delivery for cutting-edge satellite solutions.
- Qualifications: Experience in service architecture and strong leadership skills required.
The predicted salary is between 43500 - 74500 £ per year.
Salary: £43,500 - 74,500 per year
Requirements
- Proven track record as a Service Architect or Service Designer delivering Service Design Packages (SDPs)
- Experience designing ServiceNow-aligned processes and multi-supplier service models
- Experience leading project-to-BAU transitions
- Active SC Clearance
- Desirable: background in satellite, WAN, or complex connectivity infrastructure
- Desirable: experience within UK Government or heavily regulated environments
- Desirable: NOC integration expertise
Responsibilities
- Lead the design, implementation, and BAU transition of an end-to-end service wrap for LEO satellite connectivity
- Design end-to-end service models, Service Design Packages (SDPs), service blueprints, and L1-L4 support paths aligned with ITIL and ServiceNow
- Oversee device take-on, ServiceNow integration and workflows, service rehearsal activities, and support team training for Service Desk and NOC
- Define multi-supplier operating models, performance interfaces, and commercial governance frameworks across external vendors and internal entities
- Establish SLA, OLA, and KPI frameworks, user experience metrics, and alignment with Secure by Design principles and formal approval gates
- Deliver target state service models, full SDP, ServiceNow-aligned process flows, multi-supplier governance framework, estate take-on strategy, and SLA/KPI reporting frameworks with a continuous service improvement roadmap
Technologies
- Architect
- Support
- ITIL
- ServiceNow
We are seeking an experienced Service Architect to support a hybrid role based in London, working two days per week onsite. This is a contract opportunity at £650 per day via umbrella, and active SC Clearance is required. You will help transition fragmented deployments into a scalable, centrally governed operating model for Low Earth Orbit satellite connectivity, working across service design, transition, supplier governance, performance assurance, and continuous improvement.
Service Architect employer: Henderson Scott
Henderson Scott is an excellent employer, offering a dynamic work environment in Glasgow that fosters collaboration and innovation. With a strong emphasis on employee growth, we provide opportunities for professional development and a hybrid working model that promotes work-life balance. Join us to be part of a team that values effective communication and impactful delivery in the realm of systems integration.
