At a Glance
- Tasks: Manage IT operations and service delivery in a dynamic healthcare environment.
- Company: Established organisation in the healthcare sector with a focus on technology.
- Benefits: 25 days holiday, hybrid working, pension contributions, and learning support.
- Other info: Join a supportive team with excellent career growth opportunities.
- Why this job: Lead innovative projects and make a real difference in healthcare IT.
- Qualifications: Experience in IT operations, vendor management, and strong communication skills.
The predicted salary is between 65000 - 65000 £ per year.
An established organisation within the Healthcare sector is seeking an experienced IT Operations & Information Systems Manager to join their technology function. This role supports a fully outsourced IT environment across infrastructure, systems, service delivery, and operational projects.
Key Responsibilities
- Oversee day‑to‑day IT operations and service delivery within a fully outsourced environment
- Act as the main point of contact between internal stakeholders and external MSP providers
- Manage operational projects, supplier relationships, escalations, and service improvements
- Support Information Systems, infrastructure operations, and operational governance activities
- Coordinate incidents, operational change, and continuous improvement initiatives
- Lead and support a small operational team across service delivery and technology operations
Key Experience
- Previous experience managing IT Operations or IT Service Delivery environments
- Strong MSP/vendor management experience
- Experience acting as a conduit between technical teams and the wider business
- Background within Information Systems, infrastructure, or operational technology environments
- Strong stakeholder management and communication skills
- Experience managing or mentoring teams
Team Structure
- 2 Innovation & Adoption Specialists
- On‑Site Engineer
- Information Security Analyst
Benefits
- 25 Days Holiday + Bank Holidays
- Hybrid Working
- Pension Contribution
- Healthcare Cash Plan
- Learning & Development Support
- Gym Membership Discounts
- Flexible Working
- Employee Assistance Programme
Additional Information
- No sponsorship available
- Candidates must be able to commute into London 1-2 days per week
IT Operations & Information Systems Manager in London employer: Henderson Scott
Join a leading organisation in the Healthcare sector that prioritises employee well-being and professional growth. With a hybrid working model, generous holiday allowance, and a strong focus on learning and development, this role offers a supportive environment where you can thrive. Enjoy unique benefits such as gym membership discounts and a healthcare cash plan, all while making a meaningful impact in IT operations within a dynamic team in London.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations & Information Systems Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and IT sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their IT operations and how they manage their outsourced environment. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As an IT Operations & Information Systems Manager, you'll need to bridge the gap between technical teams and stakeholders. Role-play common interview scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, it shows you’re serious about joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace IT Operations & Information Systems Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Operations & Information Systems Manager role. Highlight your experience in managing IT operations and service delivery, as well as any relevant projects you've led. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role in the healthcare sector and how your skills can benefit our team. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills:Since strong stakeholder management is key for this position, make sure to demonstrate your communication skills in your application. Whether it's through examples in your CV or your cover letter, let us know how you effectively liaise between technical teams and the wider business.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Henderson Scott
✨Know Your Stuff
Make sure you brush up on your knowledge of IT operations and service delivery. Familiarise yourself with the specific technologies and systems used in the healthcare sector, as well as the role of MSPs. This will help you answer questions confidently and show that you're the right fit for the job.
✨Showcase Your Communication Skills
As a key point of contact between stakeholders and external providers, strong communication is essential. Prepare examples of how you've successfully managed relationships and communicated complex technical information to non-technical teams. This will demonstrate your ability to bridge the gap between tech and business.
✨Highlight Your Leadership Experience
Since you'll be leading a small operational team, be ready to discuss your experience in managing or mentoring teams. Share specific instances where you've improved team performance or driven successful projects. This will showcase your leadership style and ability to motivate others.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about past challenges you've faced in IT operations and how you resolved them. This will help you illustrate your critical thinking and operational governance skills effectively.
