At a Glance
- Tasks: Manage IT operations and service delivery in a dynamic healthcare environment.
- Company: Established healthcare organisation with a focus on technology innovation.
- Benefits: Generous holiday, hybrid working, pension contributions, and learning support.
- Other info: Join a supportive team with opportunities for professional growth.
- Why this job: Lead impactful projects and enhance IT services in the healthcare sector.
- Qualifications: Experience in IT operations, vendor management, and strong communication skills.
The predicted salary is between 65000 - 65000 £ per year.
An established organisation within the Healthcare sector is seeking an experienced IT Operations & Information Systems Manager to join their technology function. This role supports a fully outsourced IT environment across infrastructure, systems, service delivery, and operational projects.
Key Responsibilities
- Oversee day‑to‑day IT operations and service delivery within a fully outsourced environment
- Act as the main point of contact between internal stakeholders and external MSP providers
- Manage operational projects, supplier relationships, escalations, and service improvements
- Support Information Systems, infrastructure operations, and operational governance activities
- Coordinate incidents, operational change, and continuous improvement initiatives
- Lead and support a small operational team across service delivery and technology operations
Key Experience
- Previous experience managing IT Operations or IT Service Delivery environments
- Strong MSP/vendor management experience
- Experience acting as a conduit between technical teams and the wider business
- Background within Information Systems, infrastructure, or operational technology environments
- Strong stakeholder management and communication skills
- Experience managing or mentoring teams
Team Structure
- 2 Innovation & Adoption Specialists
- On‑Site Engineer
- Information Security Analyst
Benefits
- 25 Days Holiday + Bank Holidays
- Hybrid Working
- Pension Contribution
- Healthcare Cash Plan
- Learning & Development Support
- Gym Membership Discounts
- Flexible Working
- Employee Assistance Programme
Additional Information
- No sponsorship available
- Candidates must be able to commute into London 1-2 days per week
IT Operations & Information Systems Manager employer: Henderson Scott
Join a leading organisation in the Healthcare sector that prioritises employee well-being and professional growth. With a hybrid working model, generous holiday allowance, and a strong focus on learning and development, this company fosters a supportive work culture where your contributions are valued. Enjoy unique benefits such as gym membership discounts and a comprehensive healthcare cash plan, making it an excellent place for those seeking a rewarding career in IT Operations.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations & Information Systems Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and IT sectors. Attend industry events or webinars, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially their approach to IT operations. We recommend practising common interview questions and even role-playing with a friend to boost your confidence.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your previous roles in managing IT operations and service delivery. We want to see how your skills can directly benefit their organisation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged. Let’s get you that IT Operations & Information Systems Manager role!
We think you need these skills to ace IT Operations & Information Systems Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Operations & Information Systems Manager role. Highlight your experience in managing IT operations and service delivery, as well as any relevant MSP/vendor management skills. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role in the healthcare sector. Share specific examples of your past experiences that relate to the key responsibilities mentioned in the job description. Let us know why you’re excited about joining our team!
Showcase Your Communication Skills:Strong stakeholder management and communication skills are crucial for this position. In your application, make sure to demonstrate how you've effectively communicated with both technical teams and non-technical stakeholders in the past. We love seeing clear and concise communication!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Henderson Scott
✨Know Your Stuff
Make sure you brush up on your knowledge of IT operations and service delivery. Familiarise yourself with the specific technologies and systems used in the healthcare sector, as well as the role of MSPs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As this role involves liaising between technical teams and stakeholders, it's crucial to demonstrate your communication prowess. Prepare examples of how you've successfully managed relationships in the past, especially with vendors or internal teams. This will highlight your ability to bridge the gap between tech and business.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and operational management experience. Think about past challenges you've faced in IT operations and how you resolved them. Be ready to discuss specific incidents, your approach, and the outcomes.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the company's current IT challenges, their relationship with MSPs, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
