At a Glance
- Tasks: Manage and maintain the IT Service Catalogue for a central government client.
- Company: Join a dynamic team within a central government organisation.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Enjoy a collaborative environment with opportunities for career advancement.
- Why this job: Make a real impact on service delivery and enhance user experience.
- Qualifications: Experience in service management and a willingness to learn ITIL.
The predicted salary is between 30000 - 40000 £ per year.
Service Management - Service Catalogue - ITIL - Government - SC clearance
I am looking for a Service Management Analyst to join a busy team with our central government client.
They are looking for someone to join their Service Catalogue team to manage and maintain the IT Service Catalogue so it accurately reflects the products and services available to users.
Flexibility to work hybrid with 2-3 days onsite is also expected.
Maintain the IT service catalogue so that services, products and related data artefacts remain accurate and up to date.
Document services with clear descriptions, service levels and associated costs where applicable.
Work with IT teams, service owners and business units to gather and validate service information.
Ensure catalogue content aligns with the organisation's IT strategy and business needs.
Support improvements in service delivery and customer experience through better service information.
Awareness of different products and services and how they are presented to users.
Ability to use quantitative and qualitative user data to drive outcomes.
Comfortable working independently, sharing information and assisting others with service requests.
Desirable: ITIL Foundation qualification, or willingness to achieve it within the probation period.
Apply now for immediate consideration!
