Head of Identity and Access Management Operations (London)

Job Title: Head of Identity & Access Management (IAM) Operations
London Hybrid – with at least two days per week, or 40% of your time, in your local office
Salary D.O.E

My client is on a mission to transform how identity and access management supports secure digital experiences. As Head of Identity & Access Management Operations, you'll lead the design and delivery of robust IAM strategies that protect users and enable business agility across a enterprise organisation. This is a strategic leadership role where you'll guide high-performing teams, shape secure infrastructure, and drive innovation across access and identity platforms. What You'll Be Doing

• Strategic Leadership: Define and implement a forward-looking IAM operations strategy, ensuring alignment with broader business and security goals.
• Team Empowerment: Lead and develop a skilled IAM operations team, maintaining 24/7 service delivery aligned with ITIL best practices.
• Customer-Centric Delivery: Ensure IAM solutions deliver secure, user-friendly outcomes across internal and external environments.
• Performance Management: Take ownership of performance KPIs including cost efficiency, operational resilience, service quality, and user satisfaction.
• Risk Oversight: Manage operational IAM risks and maintain compliance with industry standards and strategic priorities.
• Culture & Collaboration: Build a collaborative, high-performing culture that embraces innovation, accountability, and continuous improvement.

What You'll Bring

• IAM Operations Expertise: A proven background in delivering and evolving enterprise-scale IAM services using modern technologies and frameworks.
• Operational Leadership: Strong experience in managing secure IT operations and leading continuous service improvement.
• Security-First Mindset: Ability to balance security, usability, and business enablement in all aspects of IAM delivery.
• Strategic Thinking: Capability to define a compelling future state, influence cross-functional stakeholders, and drive measurable outcomes.
• Inclusive Leadership: Experience in shaping team culture, navigating organisational change, and building diverse and inclusive environments.

In return your will receive a fantastic salary and benefits package, pension contribution of 15%, share save, bonus and more. Please send your CV for consideration