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- Tasks: Provide 1st line IT support and troubleshoot issues for a large user base.
- Company: Join a busy public sector client in East Kilbride.
- Benefits: Gain hands-on experience and develop your customer service skills.
- Why this job: Be the go-to person for tech help and make a difference in users' IT experience.
- Qualifications: Strong problem-solving skills and a passion for customer service.
- Other info: Full-time, on-site role in a dynamic and supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
Do you thrive on troubleshooting issues and want to provide excellent customer service? I have an immediate opportunity for someone to join a busy public sector client in East Kilbride. This role requires full-time, on-site commitment and involves working with a large user base, ensuring a smooth IT experience in a bustling environment.
Service Desk Analyst - 1st line IT Support in Glasgow employer: Henderson Scott
Contact Detail:
Henderson Scott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst - 1st line IT Support in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd troubleshoot specific issues and be ready to demonstrate your problem-solving skills.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've helped users in the past, as this role is all about ensuring a smooth IT experience for everyone.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Service Desk Analyst - 1st line IT Support in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your troubleshooting skills and customer service experience. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a good story!
Showcase Your Communication Skills: As a Service Desk Analyst, clear communication is key. In your application, demonstrate how you've effectively communicated with users in the past. We’re looking for someone who can make tech talk easy for everyone!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Henderson Scott
✨Know Your Tech
Brush up on your IT knowledge, especially around common troubleshooting techniques and tools. Be ready to discuss how you've resolved issues in the past, as this will show your practical experience and problem-solving skills.
✨Customer Service is Key
Since this role involves providing excellent customer service, think of examples where you've gone above and beyond for a user. Prepare to share these stories during the interview to demonstrate your commitment to user satisfaction.
✨Understand the Environment
Familiarise yourself with the public sector and its unique challenges. Research the specific client you'll be working with in East Kilbride, so you can speak knowledgeably about their needs and how you can contribute to a smooth IT experience.
✨Practice Common Scenarios
Anticipate common scenarios you might face as a Service Desk Analyst. Practise articulating your thought process when troubleshooting issues, as interviewers often look for how you approach problems rather than just the solutions.
