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- Tasks: Support customers with ERP software, solve technical issues, and document solutions.
- Company: Join a tech-savvy team dedicated to helping businesses thrive through innovative software.
- Benefits: Enjoy private healthcare, a pension plan, exercise reimbursement, and a fun culture with team events.
- Why this job: Be the go-to expert, enhance your problem-solving skills, and work in a supportive environment.
- Qualifications: Experience with ERP software and a degree in Computer Science, Accounting, or Business is preferred.
- Other info: Bonus skills include SQL, CRM, E-Commerce, and knowledge of APIs.
The predicted salary is between 36000 - 60000 £ per year.
Application Support Consultant – Hemel Hempstead Are you passionate about technology and love helping businesses succeed? Do you enjoy problem-solving and working with innovative software? If so, we want you on our team! What You\’ll Do As an Application Support Consultant, you\’ll be the go-to expert for customers, helping them navigate technical challenges. Your role will include: Supporting ERP Modules: Accounting, Stock, CRM, E-Commerce, BI, and Supply Chain. Responding to Customer Queries: Investigate issues and provide solutions with care and professionalism. Documentation: Record problems, solutions, and best practices for future reference. Collaboration: Work with colleagues and customers to troubleshoot and resolve technical challenges. Who We\’re Looking For ✅ A systematic approach to problem-solving with strong analytical skills. ✅ Initiative and the ability to work independently or in a team. ✅ Excellent written and verbal communication with a friendly, empathetic manner. ✅ Confidence managing customer experience under pressure. Qualifications & Experience Experience with Accounting, ERP, or Business Management software . A degree or qualification in Computer Science, Accounting, or Business. Financial acumen or knowledge of management reporting. Bonus skills: SQL Server/MySQL experience, including scripting & Admin Studio. Knowledge of FTP/SFTP, SSL Certificates, REST API, SOAP, Postman, SoapUI. Experience with CRM, E-Commerce, BI, Logistics, Warehouse Management, or EDI. Why Join Us? ❤️ Private Healthcare – your well-being matters. Pension Plan – with company contributions to help you plan for the future. ️ ♂️ Exercise Reimbursement – gym, golf, or other activities. Fun Culture – team events, charity activities, and social gatherings throughout the year.41bf1e1f-b16b-4260-a40a-17c77a06fd15
Application Support Consuiltant employer: Henderson Scott
Contact Detail:
Henderson Scott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Consuiltant
✨Tip Number 1
Familiarise yourself with the specific ERP modules mentioned in the job description, such as Accounting and CRM. This knowledge will not only help you understand the role better but also allow you to speak confidently about how you can support these systems during interviews.
✨Tip Number 2
Brush up on your problem-solving skills by practising common technical issues related to ERP software. Being able to demonstrate your analytical thinking and systematic approach to troubleshooting will set you apart from other candidates.
✨Tip Number 3
Engage with online communities or forums related to Application Support and ERP systems. Networking with professionals in the field can provide valuable insights and may even lead to referrals for the position at StudySmarter.
✨Tip Number 4
Prepare to discuss your experience with customer service and managing client expectations. Highlighting your ability to maintain a friendly and empathetic manner under pressure will resonate well with our team culture and the role's requirements.
We think you need these skills to ace Application Support Consuiltant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with ERP modules, accounting software, and any technical skills mentioned in the job description. Use specific examples to demonstrate your problem-solving abilities.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and helping businesses succeed. Mention your systematic approach to problem-solving and provide examples of how you've successfully managed customer queries in the past.
Showcase Technical Skills: If you have experience with SQL Server, MySQL, or any of the bonus skills listed, be sure to include these in your application. Highlight any relevant projects or tasks where you utilised these skills.
Demonstrate Communication Skills: Since excellent written and verbal communication is crucial for this role, ensure your application is well-written and free of errors. Consider including a brief example of how you've effectively communicated with customers or colleagues in a challenging situation.
How to prepare for a job interview at Henderson Scott
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've tackled technical challenges in the past. Highlight your systematic approach and analytical skills, as these are crucial for the role.
✨Demonstrate Your Communication Skills
Since you'll be interacting with customers regularly, practice articulating complex technical concepts in a simple and friendly manner. This will show your ability to manage customer experience effectively.
✨Familiarise Yourself with Relevant Software
Brush up on your knowledge of ERP modules, especially those mentioned in the job description like Accounting and CRM. If you have experience with SQL or APIs, be ready to discuss it in detail.
✨Prepare Questions for the Interviewers
Think of insightful questions that demonstrate your interest in the company and the role. This could include inquiries about team collaboration, the tools they use, or how they handle customer feedback.
