Account Management Support Executive

�? Job Opportunity: iQ Account Manager | UK �? Location: Hertfordshire Job Type: Full-Time | Permanent Sector: ERP Software / Technology Are you passionate about customer relationships, technology, and helping businesses grow? We\’re looking for a driven and customer-focused iQ Account Manager to support organisations in maximising their use of ERP and business management software. ?? About the Role As an iQ Account Manager , you will manage a portfolio of customers who rely on ERP software to run their business operations – covering everything from finance and inventory to CRM, e-commerce, and business intelligence. This is a dynamic role combining account management, solution consultation, and customer advocacy. You\’ll work closely with clients to support their digital journey, introduce new capabilities, and ensure long-term success. ?? Key Responsibilities Build and maintain strong relationships with assigned customers Serve as the primary point of contact and trusted advisor Identify business needs and recommend tailored software solutions Prepare proposals and support product/service introductions Lead annual service reviews to ensure satisfaction and drive improvement Collaborate with internal teams to resolve queries and deliver customer value Maintain accurate reporting and CRM records Support marketing efforts and contribute to customer success stories ? What We\’re Looking For Required: Diploma in Accounting, Sales, Marketing, or a related field Full, clean UK driver\’s licence Preferred: Strong interpersonal and communication skills A structured, methodical work approach Customer-first mindset and the ability to build rapport with senior stakeholders Familiarity with ERP or accounting software Track record of meeting targets and managing multiple accounts This opportunity is ideal for someone starting out in the commercial world who has a passion for technology and enjoys working directly with clients.