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- Tasks: Join our IT team as a Technical Support Engineer, tackling 2nd/3rd line support tasks daily.
- Company: Henderson Scott connects top IT talent with leading companies across the UK and US.
- Benefits: Enjoy full-time hours with opportunities for growth in a dynamic environment.
- Why this job: Be part of a busy service desk, enhancing your skills in a collaborative tech culture.
- Qualifications: No prior experience needed; just a passion for technology and a willingness to learn.
- Other info: MSP experience is a bonus, but multitasking and ticketing system familiarity are key.
The predicted salary is between 28800 - 42000 £ per year.
Direct message the job poster from Henderson Scott UK
Recruitment Consultant – Connecting Top IT Infrastructure & Security Talent with Leading Companies across the UK & US.
Currently seeking a highly talented 2nd/3rd Line Engineer to join a busy IT department.
Responsibilities
- Experience working on a busy Service Desk.
- Understand LAN, WAN Technologies.
- Experience using a ticketing system.
- MSP experience a bonus.
- Ability to multitask and keep track of active tasks.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Consulting and Information Technology
Industries
Information Services, Software Development, and Technology, Information and Media
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Technical Support Engineer employer: Henderson Scott UK
Contact Detail:
Henderson Scott UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Make sure to familiarise yourself with common LAN and WAN technologies. Being able to discuss these concepts confidently during your conversation with the job poster will demonstrate your technical knowledge and enthusiasm for the role.
✨Tip Number 2
Before reaching out, prepare a list of questions about the role and the company. This shows your genuine interest and can help you stand out as a proactive candidate who is eager to learn more about the position.
✨Tip Number 3
Highlight any experience you have with ticketing systems or service desks in your conversation. Even if it's not extensive, mentioning relevant experiences can help illustrate your ability to adapt and thrive in a busy IT environment.
✨Tip Number 4
If you have any MSP experience, be sure to mention it when you connect with the job poster. This could give you an edge over other candidates, as it shows you are familiar with the specific demands of managed service providers.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Support Engineer. Familiarise yourself with LAN and WAN technologies, as well as the importance of multitasking in a busy service desk environment.
Tailor Your CV: Highlight your relevant experience, especially any work on a service desk or with ticketing systems. If you have MSP experience, be sure to mention it prominently. Tailoring your CV to reflect the job description will make you stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your problem-solving skills. Mention specific examples from your past experiences that demonstrate your ability to handle multiple tasks and provide excellent support.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and clearly presented. A polished application reflects your attention to detail.
How to prepare for a job interview at Henderson Scott UK
✨Showcase Your Technical Knowledge
Be prepared to discuss your understanding of LAN and WAN technologies. Brush up on key concepts and be ready to explain how you've applied them in previous roles or projects.
✨Demonstrate Your Multitasking Skills
Since the role requires multitasking, think of examples from your past experiences where you successfully managed multiple tasks at once. Be ready to share how you prioritised and kept track of your workload.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems, be sure to mention it. If not, do some research on popular systems used in the industry and be prepared to discuss how you would approach using one.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company’s IT department and their processes. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
