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- Tasks: Manage relationships with large financial customers and resolve technical issues.
- Company: Join a Series C Cloud Security startup recognized as a leader in the industry.
- Benefits: Enjoy flexible remote work, strong career progression, and collaboration with top-tier talent.
- Why this job: Be part of a dynamic team, working with cutting-edge technology and impactful clients.
- Qualifications: Experience in scripting, customer relations, and knowledge of cybersecurity protocols required.
- Other info: This is a unique opportunity to be the first Technical Account Manager in EMEA.
The predicted salary is between 43200 - 72000 £ per year.
Technical Account Manager Location: 100% remote in UK I’m working with a Series C Cloud Security start up that is looking for their first Technical Account Manager in EMEA. They are looking for someone who can work with security professionals at Large Financial and Banking customers across the EMEA region. This is a very technical role as they need someone with programming and scripting skills in Python or Django and can build POV and implement solutions with customers. But then also needs someone who can be consultative with customers and manage their relationship. Responsibilities: * The Technical Account Manager (TAM) manages the Premium Support relationship and ensures that the product is and continues to be considered a key technology partner within the account. * TAM will be assigned to key accounts and will become the single point of contact for all post sales technical issues. * This position requires someone who enjoys interacting with customers, and cross functional teams to drive customer issues to resolution. * TAM will work closely with the Field Sales Team/PS Team to ensure that all products and services are deployed in a manageable and supportable way, and the customer gets the most out of their investment for the life of the contract. * TAM will be assisting customers to resolve their technical issues in timely manner. * As the platform integrates with many aspects of the Internet and customer infrastructure, a thorough understanding of Internet and Networking protocols is required. The ideal candidate would have: Experience scripting Experience working with Enterprise and Large Enterprise customers across EMEA Experience working at a Cyber Security Vendor Start Up experience or self starter attitude What’s in it for you: Working with great tech – they are viewed as a leader in their space! Market recognition Working with great customers Working alongside top tier talent in the industry! Strong career progression available Flexible and remote working! Keywords: TAM, Technical Account Manager, Professional Services Engineer, Solutions Architect, Post-Sales Engineer, Implementations Engineer, Technical Customer Success, Cyber Security, Cybersecurity, Cloud Security, CAASM, CNAPP, CSPM
Technical Account Manager employer: Henderson Scott UK
Contact Detail:
Henderson Scott UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarize yourself with the specific technologies and protocols mentioned in the job description, such as Python, Django, and networking protocols. This will not only help you understand the role better but also allow you to speak confidently about your technical skills during interviews.
✨Tip Number 2
Network with professionals in the Cyber Security field, especially those who work with large financial institutions. Engaging with industry peers can provide insights into the challenges they face and how you can position yourself as a valuable asset to potential employers.
✨Tip Number 3
Prepare to discuss your experience with customer relationship management. Think of specific examples where you've successfully resolved technical issues or improved customer satisfaction, as this role emphasizes consultative skills alongside technical expertise.
✨Tip Number 4
Research the company’s products and services thoroughly. Understanding their offerings will enable you to articulate how you can help customers maximize their investment and ensure a smooth post-sales experience, which is crucial for a Technical Account Manager.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills, especially in programming and scripting with Python or Django. Include any relevant experience with Enterprise customers and Cyber Security.
Craft a Strong Cover Letter: In your cover letter, emphasize your consultative approach to customer relationships and your ability to resolve technical issues. Mention specific examples of how you've successfully managed similar roles.
Showcase Relevant Experience: When detailing your work history, focus on your experience with Cloud Security and any start-up environments. Highlight your understanding of Internet and Networking protocols as it relates to the role.
Use Keywords Effectively: Incorporate keywords from the job description such as 'Technical Account Manager', 'Cyber Security', and 'Post-Sales Engineer' throughout your application to ensure it aligns with what the company is looking for.
How to prepare for a job interview at Henderson Scott UK
✨Showcase Your Technical Skills
Since this role requires strong programming and scripting skills, be prepared to discuss your experience with Python or Django. Bring examples of past projects where you implemented technical solutions, as this will demonstrate your capability to handle the technical aspects of the job.
✨Understand the Cyber Security Landscape
Familiarize yourself with current trends and challenges in the cyber security field, especially related to cloud security. Being able to discuss these topics will show that you are knowledgeable and passionate about the industry, which is crucial for a Technical Account Manager.
✨Prepare for Customer Interaction Scenarios
As a TAM, you'll need to manage relationships with large financial and banking customers. Prepare for role-play scenarios where you might have to resolve customer issues or explain complex technical concepts in a consultative manner. This will help you demonstrate your interpersonal skills.
✨Highlight Your Experience with Large Enterprises
Make sure to discuss any previous experience you have working with enterprise-level clients. Share specific examples of how you managed their needs and ensured they received value from the products and services, as this aligns directly with the responsibilities of the role.
