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- Tasks: Manage relationships with large financial customers and resolve technical issues.
- Company: Join a Series C Cloud Security startup recognized as a leader in the industry.
- Benefits: Enjoy flexible remote work, strong career progression, and collaboration with top talent.
- Why this job: Be part of a dynamic team, working with cutting-edge technology and impactful clients.
- Qualifications: Experience in scripting, customer relations, and knowledge of cybersecurity is essential.
- Other info: This is a unique opportunity to be the first Technical Account Manager in EMEA.
The predicted salary is between 43200 - 72000 £ per year.
Technical Account Manager Location: 100% remote in UK I’m working with a Series C Cloud Security start up that is looking for their first Technical Account Manager in EMEA. They are looking for someone who can work with security professionals at Large Financial and Banking customers across the EMEA region. This is a very technical role as they need someone with programming and scripting skills in Python or Django and can build POV and implement solutions with customers. But then also needs someone who can be consultative with customers and manage their relationship. Responsibilities: * The Technical Account Manager (TAM) manages the Premium Support relationship and ensures that the product is and continues to be considered a key technology partner within the account. * TAM will be assigned to key accounts and will become the single point of contact for all post sales technical issues. * This position requires someone who enjoys interacting with customers, and cross functional teams to drive customer issues to resolution. * TAM will work closely with the Field Sales Team/PS Team to ensure that all products and services are deployed in a manageable and supportable way, and the customer gets the most out of their investment for the life of the contract. * TAM will be assisting customers to resolve their technical issues in timely manner. * As the platform integrates with many aspects of the Internet and customer infrastructure, a thorough understanding of Internet and Networking protocols is required. The ideal candidate would have: Experience scripting Experience working with Enterprise and Large Enterprise customers across EMEA Experience working at a Cyber Security Vendor Start Up experience or self starter attitude What’s in it for you: Working with great tech – they are viewed as a leader in their space! Market recognition Working with great customers Working alongside top tier talent in the industry! Strong career progression available Flexible and remote working! Keywords: TAM, Technical Account Manager, Professional Services Engineer, Solutions Architect, Post-Sales Engineer, Implementations Engineer, Technical Customer Success, Cyber Security, Cybersecurity, Cloud Security, CAASM, CNAPP, CSPM
Technical Account Manager employer: Henderson Scott UK
Contact Detail:
Henderson Scott UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarize yourself with the specific technologies and protocols mentioned in the job description, such as Python, Django, and Internet Networking protocols. This will not only help you understand the role better but also allow you to speak confidently about your technical skills during the interview.
✨Tip Number 2
Network with professionals in the Cyber Security field, especially those who work with large financial institutions. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss your experience with customer relationship management. Think of specific examples where you've successfully resolved technical issues or improved customer satisfaction, as this is a key aspect of the Technical Account Manager role.
✨Tip Number 4
Research the company’s products and services thoroughly. Understanding their offerings will enable you to demonstrate how you can add value as a Technical Account Manager and help customers maximize their investment.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Technical Account Manager. Highlight your experience with programming and scripting, especially in Python or Django, as well as your ability to manage customer relationships.
Tailor Your CV: Customize your CV to reflect your experience with Enterprise and Large Enterprise customers, particularly in the Cyber Security sector. Emphasize any relevant start-up experience or self-starter attitude that aligns with the company's culture.
Craft a Compelling Cover Letter: Write a cover letter that showcases your technical skills and consultative approach. Mention specific examples of how you've resolved technical issues for customers and how you can add value to their organization.
Highlight Relevant Skills: In your application, make sure to highlight your understanding of Internet and Networking protocols, as well as your experience working with cross-functional teams. This will demonstrate your capability to drive customer issues to resolution effectively.
How to prepare for a job interview at Henderson Scott UK
✨Showcase Your Technical Skills
Since this role requires strong programming and scripting skills, be prepared to discuss your experience with Python or Django. Bring examples of past projects where you implemented solutions or built proofs of value (POV) for customers.
✨Understand the Cyber Security Landscape
Familiarize yourself with current trends and challenges in the cyber security field, especially as they relate to large financial and banking customers. This will help you demonstrate your knowledge and ability to consult effectively with clients.
✨Highlight Your Customer Relationship Management Experience
This position emphasizes managing relationships with key accounts. Be ready to share specific examples of how you've successfully interacted with customers, resolved their issues, and ensured their satisfaction in previous roles.
✨Prepare for Technical Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical issues that may arise post-sale. Think through potential scenarios and how you would approach resolving them, showcasing your consultative skills and technical expertise.
