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- Tasks: Manage relationships with key financial customers and resolve technical issues.
- Company: Join a leading Series C Cloud Security startup making waves in the industry.
- Benefits: Enjoy remote work, stocks, pension, healthcare, and a competitive salary with bonuses.
- Why this job: Work with cutting-edge technology and top-tier talent while driving customer success.
- Qualifications: Experience in Python or TypeScript scripting and working with large financial clients required.
- Other info: This is a unique opportunity to be the first Technical Account Manager in EMEA.
The predicted salary is between 81000 - 135000 £ per year.
Customer Success Architect Location: 100% remote in UK or Ireland Salary: Up to £135k base plus 20% bonus Benefits: Stocks, Pension, Healthcare I’m working with a Series C Cloud Security start up that is looking for their first Technical Account Manager in EMEA. They are looking for someone who can work with security professionals at Large Financial and Banking customers across the EMEA region. This is a very technical role as they need someone with programming and scripting skills in Python or TypeScript and can build POV and implement solutions with customers. But then also needs someone who can be consultative with customers and manage their relationship. Responsibilities: * The Technical Account Manager (TAM) manages the Premium Support relationship and ensures that the product is and continues to be considered a key technology partner within the account. * TAM will be assigned to key accounts and will become the single point of contact for all post sales technical issues. * This position requires someone who enjoys interacting with customers, and cross functional teams to drive customer issues to resolution. * TAM will work closely with the Field Sales Team/PS Team to ensure that all products and services are deployed in a manageable and supportable way, and the customer gets the most out of their investment for the life of the contract. * TAM will be assisting customers to resolve their technical issues in timely manner. * As the platform integrates with many aspects of the Internet and customer infrastructure, a thorough understanding of Internet and Networking protocols is required. The ideal candidate would have: Experience scripting in TypeScript or Python Experience implementing solutions onto customer sites and building POVs Experience working with Large Financial and Banking customers across EMEA Experience working at a Cyber Security Vendor Start Up experience or self starter attitude What’s in it for you: Working with great tech – they are viewed as a leader in their space! Market recognition Working with great customers Working alongside top tier talent in the industry! Strong career progression available Flexible and remote working! Keywords: TAM, Technical Account Manager, Professional Services Engineer, Solutions Architect, Post-Sales Engineer, Implementations Engineer, Technical Customer Success, Cyber Security, Cybersecurity, Cloud Security, CAASM, CNAPP, CSPM
Customer Success Architect employer: Henderson Scott UK
Contact Detail:
Henderson Scott UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Architect
✨Tip Number 1
Familiarize yourself with the specific needs and challenges of large financial and banking customers in the EMEA region. Understanding their unique requirements will help you tailor your approach during interviews and demonstrate your consultative skills.
✨Tip Number 2
Brush up on your programming and scripting skills, particularly in Python and TypeScript. Be prepared to discuss your past experiences implementing solutions and building proofs of value (POVs) during your conversations with us.
✨Tip Number 3
Highlight any experience you have working with cybersecurity vendors or startups. This will show us that you understand the fast-paced nature of the industry and can adapt quickly to new technologies and environments.
✨Tip Number 4
Demonstrate your ability to work collaboratively with cross-functional teams. Share examples of how you've successfully resolved technical issues by engaging with different departments, as this is crucial for the Technical Account Manager role.
We think you need these skills to ace Customer Success Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with scripting in Python or TypeScript, as well as any relevant work with large financial and banking customers. Emphasize your technical skills and customer success achievements.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about customer success in the cybersecurity space. Mention specific examples of how you've implemented solutions and built relationships with clients in previous roles.
Showcase Technical Expertise: Be prepared to discuss your technical skills in detail. Include examples of how you've resolved technical issues for customers and your understanding of Internet and Networking protocols.
Highlight Soft Skills: Since this role requires consultative skills, make sure to highlight your ability to communicate effectively with customers and cross-functional teams. Provide examples of how you've driven customer issues to resolution in the past.
How to prepare for a job interview at Henderson Scott UK
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Python or TypeScript in detail. Highlight specific projects where you implemented solutions or built proofs of value (POVs) for customers, especially in the context of cloud security.
✨Understand the Customer's Perspective
Demonstrate your consultative approach by discussing how you would manage relationships with large financial and banking customers. Share examples of how you've resolved technical issues while maintaining a strong customer relationship.
✨Familiarize Yourself with Networking Protocols
Since the role requires a thorough understanding of Internet and Networking protocols, brush up on these topics. Be ready to explain how this knowledge has helped you in previous roles, particularly in resolving customer issues.
✨Emphasize Your Start-Up Experience
If you have experience working in a start-up environment, make sure to highlight it. Discuss how your self-starter attitude has contributed to your success in previous roles, especially in fast-paced or evolving situations.
