Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot technical issues for diverse clients.
- Company: Leading MSP with a supportive and professional team culture.
- Benefits: Competitive salary, hybrid working, and career development opportunities.
- Why this job: Grow your IT skills while working on exciting projects with modern technologies.
- Qualifications: Experience with Microsoft Windows Server, Office 365, and networking knowledge.
- Other info: Dynamic environment with opportunities for hands-on experience and client interaction.
The predicted salary is between 21600 - 36000 £ per year.
Are you an experienced IT Support Engineer looking to take the next step in your career? Our client, a leading MSP, is expanding their team and seeking a 2nd Line IT Support Engineer to deliver top-tier IT support and solutions to a variety of clients. This is a hybrid role, combining home & office-based and on-site work, offering excellent exposure to diverse technologies and a supportive, professional team.
What you'll do:
- Provide 2nd line support for client IT environments, including servers, networks, and cloud services
- Troubleshoot and resolve technical issues efficiently and professionally
- Assist with server installations, migrations, and ongoing maintenance
- Configure and maintain networking equipment, including routers, switches, and firewalls
- Support Microsoft 365, Azure, and virtualisation environments
- Contribute to backup, security, and IT projects across client sites
What we're looking for:
- Strong experience with Microsoft Windows Server and Exchange
- Proficiency in Office 365, Azure Entra ID, and desktop OS support
- Networking knowledge: routers, switches, firewalls
- Virtualisation experience (VMware or Hyper-V)
- Excellent problem-solving skills and a customer-focused attitude
- Driving licence and willingness to travel to client sites when required
Why join them?
- Competitive salary up to £36,000
- Hybrid working - balance of home working, office and client sites
- Opportunity to work with a dynamic, growing MSP
- Career development and exposure to modern technologies
If you're a hands-on IT professional looking to grow your career while working on exciting projects in a collaborative environment, apply today!
IT Support Engineer employer: Henderson Scott Limited
Contact Detail:
Henderson Scott Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events to connect with other IT professionals. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, troubleshooting successes, and any relevant certifications. This will give potential employers a clear picture of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions and scenarios related to 2nd line support. Practise explaining your thought process when solving problems, as this will demonstrate your expertise and customer-focused attitude.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented IT Support Engineers like you. Plus, it’s a great way to ensure your application gets noticed by the right people.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Windows Server, Exchange, and Office 365. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Engineer role. Share specific examples of how you've tackled technical issues and supported clients in the past.
Showcase Your Problem-Solving Skills: In your application, highlight instances where you've successfully resolved complex IT issues. We love seeing candidates who can think on their feet and provide top-notch support to clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Henderson Scott Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows Server, Exchange, and Office 365. Be ready to discuss your experience with troubleshooting and resolving issues in these areas, as well as any hands-on projects you've worked on.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical challenges in the past. Think about situations where you had to think on your feet or come up with creative solutions, especially in a customer-focused environment.
✨Familiarise Yourself with Networking Basics
Since networking knowledge is key for this role, make sure you can confidently talk about routers, switches, and firewalls. You might even want to review some common networking issues and how you would resolve them.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your practical skills. Practice explaining how you would handle server installations, migrations, or maintenance tasks, as well as your approach to supporting cloud services like Azure.
