Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and mentor a team while ensuring top-notch client support.
- Company: Join a market-leading MSP tech team that's on the rise.
- Benefits: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Make a real impact by enhancing client satisfaction and driving business success.
- Qualifications: Experience in a similar role, strong leadership, and customer service skills required.
- Other info: Ideal for self-motivated individuals who thrive in a fast-paced setting.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Service Desk Manager to join our client\’s MSP tech team. This is an exciting opportunity to join a business that is a market leader and also continuously growing. You will pay a pivotal part overseeing the service desk team, implementing your own ideas to maximise efficiency and client satisfaction and help drive the business forwards. Key Responsibilities: * Managing and mentoring a Team of Support Engineers * Managing and maintaining client relationships in relation to support issues * Both directly and through the team, move all tickets through to completion in a timely and professional manner * Meeting and exceeding the promises and commitments made to the business\’s clients * Ordering parts and equipment on behalf of clients * Ensuring faults are investigated and clients are provided with updates before, after and during the repairs are been handled * Promoting and selling the products and services of the business when in the clients interest to do so and when the opportunity arises * Performing other administrative types of tasks such as holiday, sickness records etc Requirements/Attributes: * Proven experience in a similar role, preferably in an MSP environment. * Strong leadership and customer service skills. * Knowledge of ITIL and ticketing systems. * Self motivated and driven * Well presented with great oral and written communication *…
Service Desk Manager employer: Henderson Scott Careers
Contact Detail:
Henderson Scott Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager
✨Tip Number 1
Fokussiere dich auf deine Führungskompetenzen. Bereite Beispiele vor, in denen du erfolgreich ein Team geleitet oder unterstützt hast, um die Effizienz und Kundenzufriedenheit zu steigern.
✨Tip Number 2
Zeige dein Verständnis für ITIL und Ticketing-Systeme. Informiere dich über aktuelle Trends und Best Practices in der Branche, um während des Gesprächs kompetent zu wirken.
✨Tip Number 3
Bereite dich darauf vor, über deine Erfahrungen im Umgang mit Kundenbeziehungen zu sprechen. Zeige, wie du Probleme gelöst und die Zufriedenheit der Kunden sichergestellt hast.
✨Tip Number 4
Sei bereit, deine Ideen zur Verbesserung der Service-Desk-Effizienz zu teilen. Überlege dir konkrete Vorschläge, die du in das Unternehmen einbringen könntest, um einen positiven Eindruck zu hinterlassen.
We think you need these skills to ace Service Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your experience in managing service desk teams and your familiarity with MSP environments. Emphasize your leadership skills and any relevant ITIL knowledge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to drive efficiency within a team. Mention specific examples of how you've successfully managed client relationships and resolved support issues in the past.
Highlight Relevant Skills: In your application, clearly outline your strong leadership abilities, communication skills, and experience with ticketing systems. Use bullet points to make these stand out and ensure they align with the job description.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Henderson Scott Careers
✨Showcase Your Leadership Skills
As a Service Desk Manager, you'll be overseeing a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and mentored teams in the past.
✨Demonstrate Client Relationship Management
Highlight your experience in managing client relationships. Share specific instances where you resolved support issues effectively and maintained client satisfaction.
✨Familiarize Yourself with ITIL and Ticketing Systems
Make sure you understand ITIL principles and can discuss how you've utilized ticketing systems in previous roles. This knowledge is crucial for the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss how you would handle specific service desk scenarios, including ticket management and client communication.
