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- Tasks: Provide top-notch technical support and manage projects for clients both onsite and remotely.
- Company: Join a high-performing Managed Service Provider (MSP) known for its excellence in customer service.
- Benefits: Enjoy competitive pay, hands-on experience, and the chance to work with cutting-edge technology.
- Why this job: This role offers a dynamic work environment and the opportunity to solve real-world tech challenges.
- Qualifications: Experience in MSP environments, strong troubleshooting skills, and familiarity with Microsoft products are essential.
- Other info: Ideal for tech enthusiasts looking to grow their career in a supportive team atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
3rd Line Support Engineer – Hitchin – £45K My client a high performing MSP is currently seeking an experienced & motivated 3rd line support professional to join the team. The role will involve spending time between customer’s sites providing in person support & the Hitchin office. The ideal candidate will come from an MSP background with both onsite & Support Desk experience. Requirements Outstanding problem-solving & troubleshooting skills. Experience with management of devices and policies with Microsoft Endpoint Manager/Microsoft Intune. Deployment & advanced support of Microsoft 365 products, including Entra ID, SharePoint/OneDrive and Teams. Management & troubleshooting of Windows Server 2016-2022, including Remote Desktop Services, Active Directory, AD Sync & Group Policy. Virtualization technologies such as Hyper-V. Technical knowledge of LAN/WAN, Routing, Switching, WatchGuard firewalls, VLANs and VPNs Understanding of security concepts, Cyber essentials framework, compliance and governance. Ability to provide technical advice, in an easy-to-understand manner, to various-sized organisations. Liaise with clients, internal staff, and 3rd parties to efficiently deliver support services. Experience with PSA (Autotask preferred) & working to SLA’s. Desirable Skills & Qualifications Microsoft Certifications. E…
3rd line Technical Support & Project Engineer employer: Henderson Scott Careers
Contact Detail:
Henderson Scott Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd line Technical Support & Project Engineer
✨Tip Number 1
Make sure to highlight your experience with Microsoft Endpoint Manager and Intune during any conversations. Being able to discuss specific scenarios where you've managed devices or implemented policies will set you apart.
✨Tip Number 2
Prepare to demonstrate your troubleshooting skills in real-time. You might be asked to solve a technical problem on the spot, so practice explaining your thought process clearly and concisely.
✨Tip Number 3
Familiarize yourself with the company's current projects and clients. Showing that you understand their business and how your skills can directly benefit them will make a strong impression.
✨Tip Number 4
Network with current employees or others in the industry who have similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach.
We think you need these skills to ace 3rd line Technical Support & Project Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 3rd line support and any relevant MSP background. Emphasize your problem-solving skills and specific technologies you've worked with, such as Microsoft Endpoint Manager and Windows Server.
Craft a Compelling Cover Letter: In your cover letter, express your motivation for applying to this role. Mention how your previous experiences align with the job requirements, particularly your ability to provide technical advice and manage devices.
Showcase Relevant Skills: Clearly outline your technical skills related to the job description, such as your experience with Microsoft 365 products, virtualization technologies, and network management. Use specific examples to demonstrate your expertise.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and clearly presented.
How to prepare for a job interview at Henderson Scott Careers
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've tackled complex technical issues in the past. Highlight your troubleshooting process and the tools you used, especially those related to Microsoft Endpoint Manager and Microsoft 365.
✨Demonstrate Your Technical Knowledge
Familiarize yourself with the technologies mentioned in the job description, such as Windows Server, Hyper-V, and WatchGuard firewalls. Be ready to explain how you've managed and supported these systems in previous roles.
✨Communicate Clearly
Since the role involves liaising with clients and internal teams, practice explaining technical concepts in a straightforward manner. Use examples from your experience where you successfully communicated complex information to non-technical stakeholders.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-world situations. Think about how you would approach common challenges in 3rd line support and be ready to articulate your thought process.
