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- Tasks: Assist customers with parts sales and provide technical support.
- Company: Join Henderson Products, a leader in heavy-duty truck equipment based in Manchester, IA.
- Benefits: Enjoy competitive salaries, benefits, and growth opportunities in a supportive environment.
- Why this job: Be part of a team that values integrity, teamwork, and making roads safer across America.
- Qualifications: Requires an associate or bachelor’s degree and 2 years of relevant experience.
- Other info: We are an Equal Opportunity Employer committed to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Career Opportunities with Henderson Products
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Join Henderson Products Inc., located in Manchester, IA! We are the North American leader in the design, manufacture and up fit of multi-purpose equipment for heavy-duty work trucks specializing in snow and ice control and “Keeping America’s Roads Safe!”
HOW WE DO IT: Grow, Improve, and Engage is our focus as an organization to ensure we succeed by executing the right things. These are our Core Values and are How We Win in the marketplace. The Winning Behaviors are what each Douglas Dynamics employee does to support the success of our company. They are the expectations of all of us to help ensure we focus on winning as an organization the right way! Our Winning Behaviors are:
- Be Customer & Results Driven
- Anticipate the Possibilities
- Communicate Responsibly
- Develop Self & Others
- Get Better Every Day
HOW YOU WILL CONTRIBUTE: The Parts Sales Specialist is responsible for providing technical information and assistance to dealers and customers regarding their parts sales needs. This position serves as a primary contact for customers, and decisions made in this capacity impact the financial health of the company in terms of overall ability to provide accurate and timely information.
- Respond to all customer calls and emails in a professional manner
- Provide parts identification and troubleshooting assistance to dealers and customers.
- Process parts orders through TCM order entry process.
- Log interactions with customers in Salesforce
- Use company approved systems & processes to correct deficiencies in the design, sale, production, and shipping of products.
- Gain a complete understanding of new Henderson product offerings and changes to existing products.
- Communicate information gained from the field to Engineering, Sales, and Operations to help minimize future warranty claims.
- Collect and provide information which will improve the equipment and parts manuals for the company’s products. Be actively involved in the updating of manuals.
WHAT THIS ROLE NEEDS:
- Associate degree, or bachelor’s degree in related technical field
- Minimum of 2 years’ experience in technical-related area, inside sales or customer service; experience in truck equipment industry preferred.
- Mechanical aptitude and problem analysis and resolution ability
- Thorough technical knowledge of assigned products
- Technological skills required with knowledge of operation’s manufacturing software, as well as Microsoft products, including Excel and Word in Windows environment.
- Organizational, detail, and follow-up skills
- Excellent interpersonal, communication, and customer service skills
Our focus on integrity, teamwork, and high performance creates an ideal work environment for every one of our employees.
We offer competitive salaries, benefits, and opportunities for personal and professional growth. Discover our opportunities and come see all the ways you can do more at Douglas Dynamics.
As an Equal Opportunity Employer, Douglas Dynamics, LLC does not discriminate against qualified applicants in hiring based on race, color, sex, age, sexual orientation, gender identity, national origin, disability or any other characteristic protected by law.
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Parts Sales Specialist employer: Henderson Products Inc.
Contact Detail:
Henderson Products Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Sales Specialist
✨Tip Number 1
Familiarise yourself with Henderson Products and their offerings. Understanding their products, especially in the context of snow and ice control, will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your technical knowledge related to parts sales and the truck equipment industry. Being able to discuss specific technical aspects or common issues faced by customers can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Henderson Products. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Parts Sales Specialist position.
✨Tip Number 4
Prepare to showcase your customer service skills. Since the role involves direct interaction with customers, think of examples from your past experiences where you successfully resolved issues or provided exceptional service.
We think you need these skills to ace Parts Sales Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Parts Sales Specialist position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in technical sales, customer service, or the truck equipment industry. Use specific examples to demonstrate your mechanical aptitude and problem-solving skills.
Showcase Communication Skills: Since the role involves significant customer interaction, highlight your interpersonal and communication skills. Provide examples of how you've successfully managed customer relationships or resolved issues in past roles.
Tailor Your Application: Customise your CV and cover letter to reflect Henderson Products' core values and winning behaviours. Show how your personal values align with their focus on being customer-driven and continuously improving.
How to prepare for a job interview at Henderson Products Inc.
✨Know Your Products
Familiarise yourself with Henderson's product offerings and any recent changes. Being able to discuss specific products and their features will demonstrate your technical knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlighting your interpersonal skills and ability to communicate effectively will be crucial for this position.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss situations where you've had to analyse problems and provide solutions, especially in a technical context. This will show that you possess the mechanical aptitude and analytical skills required for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s core values and how they implement their Winning Behaviours. This shows your genuine interest in the company culture and your alignment with their goals.
