Installation & Service Manager in Manchester

Career Opportunities with Henderson Products. A great place to work.

WHO WE ARE: Douglas Dynamics is North America’s premier manufacturer and up-fitter of work truck attachments and equipment. Our belief is that our employees and culture are just as important to the company as serving our customers. We place a high value on building a team and working environment where individuals can succeed professionally and personally. As a team member at Douglas Dynamics, you can expect to make a difference through your work, to have a direct impact on the achievement of a very meaningful mission to serve our customers, to advance your career, and to have room for fun and fulfillment in your daily life.

HOW WE DO IT: Grow, Improve, and Engage is our focus as an organization to ensure we succeed by executing the right things. These are our Core Values and are How We Win in the marketplace. The Winning Behaviors are what each Douglas Dynamics employee does to support the success of our company. They are the expectations of all of us to help ensure we focus on winning as an organization the right way!

• Be Customer & Results Driven
• Anticipate the Possibilities
• Communicate Responsibly
• Develop Self & Others
• Get Better Every Day

HOW YOU WILL CONTRIBUTE: We are looking for an Installation & Service Manager responsible for timely and accurate installation and delivery of product at the rate and specifications required by the customer on a regular basis. You will lead and manage the facility’s shop labor group efficiently. Your role is a continuous contact for customers regarding specifications, delivery, service parts & accessories. You will be able to accomplish this by:

• Leading employees in area of responsibility for proper fit-up of Henderson equipment, parts, and accessories to the truck chassis. Must understand customer needs and expectations, work to the specifications requested by customer, and ensure final product meets spec and customer preference and expectations.
• Supporting company safety rules, maintaining safe work area and equipment. Promptly resolving unsafe conditions and ensuring orderly housekeeping & shop cleanliness.
• Identifying, prioritizing, and executing continuous improvement opportunities based on DDMS principles of Safety, Quality, Delivery, and Cost (SQDC) measurements.
• Supporting needs of shop including equipment, tools, and machinery necessary for installation activities.
• Hiring and training of new hires while supporting company policies in assigned department.
• Maintaining consistency in application of company policies and practices for company’s best interest.
• Supporting the accuracy of inventory, movement, and scrap reporting.
• Ensuring needs are met in terms of needed parts, components, solutions, etc. in the truck build process.
• Being a champion in communication with your team and the entire organization.

WHAT WE OFFER YOU: A fulfilling career with the ability to contribute to an Industry leader. A comprehensive suite of benefits. Competitive salary commensurate with experience. Profit sharing for all full-time employees.

WHAT THIS ROLE NEEDS: Four-year degree related to Business, Management, Operations, or related degree preferred. Demonstrated leader with strong communication and interpersonal skills, a problem solver. Ability to improve processes and methods for cost-reduction, quality improvement and efficiency. Self-starter who can see around corners, organize multiple priorities, plan over a 30-day time span and prepare action plans to achieve results. Example setter for employees in character, attendance, work ethic, fairness, and consistency.

Our focus on integrity, teamwork, and high performance creates an ideal work environment for every one of our employees. We offer competitive salaries, benefits, and opportunities for personal and professional growth. Discover our opportunities and come see all the ways you can do more at Douglas Dynamics.

As an Equal Opportunity Employer, Douglas Dynamics, LLC does not discriminate against qualified applicants in hiring based on race, color, sex, age, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law.