Installation Administrator

Join Henderson Products Inc., located at 916 S. 10 th St, Manchester, IA! We are the North American leader in the design, manufacture and up fit of multi-purpose equipment for heavy-duty work trucks specializing in snow and ice control and “Keeping America’s Roads Safe!”

HOW WE DO IT: Grow, Improve, and Engage is our focus as an organization to ensure we succeed by executing the right things. These are our Core Values and are How We Win in the marketplace. The Winning Behaviors are what each Douglas Dynamics employee does to support the success of our company. They are the expectations of all of us to help ensure we focus on winning as an organization the right way! Our Winning Behaviors are:

Be Customer & Results Driven

Anticipate the Possibilities

Communicate Responsibly

Develop Self & Others

Get Better Every Day

HOW YOU WILL CONTRIBUTE: As an Installation Administrator, you will support the Upfit and Service Centers (USC’s) operations, sales, service parts, and customer service. This is a key position to the location’s growth and profitability due to the high level of activity and contact with customers.

• Responsible for day-to-day processes to support the business, including support of accurate invoicing of customers for goods and services, closing job orders and inventory adjustments and transfers.
• Job analysis reporting on efficiency performance and on accurate inventory control
• Review the daily receiving audit for Receivables
• Assisting with Service and Warranty jobs by entering Manufacturing orders, creating shop orders, building BOM’s, scheduling, invoicing and closing shop orders
• Manage accounts payable by approving invoices, entering invoices and reconciling credit card statements
• Answer incoming phone calls and assisting where possible. This includes supporting Customer Service with customer parts calls, entry of parts orders into operating system, TCM, and updating customers on parts order status.
• Manage delivery driver schedules and arrange shipment of all installation deliveries using Salesforce
• Issuance of vendor purchase orders requisitions and approval of vendor invoices
• General support of the operations and sales staff.
• Coordinating delivery driver’s hotel rooms, expense reports, fuel tickets, car rentals and timecards.
• Providing support to the outside sales teams as needed
• Support of Marketing in customer mailings relative to the location’s needs
• Support of Human Resource functions including new hires, terminations, and active employee paperwork processing
• Serve as backup for labor reporting and time off recordkeeping for installation technicians
• Customer satisfaction and dependable service

WHAT WE OFFER YOU:

A fulfilling career with the ability to contribute to an industry leader

A comprehensive suite of benefits

Competitive salary commensurate with experience

WHAT THIS ROLE NEEDS:

• Problem analysis and resolution ability
• Technological skills required with knowledge of the company’s operating software, as well as Microsoft products, including Excel and Word
• Organizational, detail, and follow-up skills
• Excellent interpersonal and communication skills, and a strong team player
• HS Diploma, with associates degree helpful
• 2 years general experience in office administration, sales, customer service, and/or related area.
• Expectation for continuous learning, both on the job and externally

Our focus on integrity, teamwork, and high performance creates an ideal work environment for every one of our employees.

We offer competitive salaries, benefits, and opportunities for personal and professional growth. Discover our opportunities and come see all the ways you can do more at Douglas Dynamics.

As an Equal Opportunity Employer, Douglas Dynamics, LLC does not discriminate against qualified applicants in hiring based on race, color, sex, age, sexual orientation, gender identity, national origin, disability or any other characteristic protected by law.

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