At a Glance
- Tasks: Lead the store team and ensure exceptional customer service.
- Company: Henderson Group is Northern Ireland’s leading foodservice provider with over 5,500 staff.
- Benefits: Enjoy attractive pay, employee assistance programme, and staff discounts at SPAR/EUROSPAR stores.
- Other info: Full-time role requires flexibility for opening, closing, and weekend shifts.
- Why this job: Be part of a community-focused business supporting local initiatives like defibrillator installations.
- Qualifications: Must be 18+ with at least 6 months supervisory retail experience.
The predicted salary is between 14.63 - 14.63 £ per hour.
£14.63 per hour & great benefits
Full‑time position at 37.5 hours per week, working within the opening hours of the store, Monday to Sunday, 6:30am to 11:00pm, with degree flexibility required. Please note, opening, closing and weekend shifts will be expected.
Location: SPAR/FOODMARKET (Moyle Road) – 60 Moyle Road, Ballycastle, Co. Antrim, BT54 6LG
About the Company:
Henderson Group are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 5,500 staff and have been placed 5th in Ulster Business Top 100 Companies 2024. We’re an Investors in People accredited, family‑owned group, and our culture is lived out through our four core values – Ambition, Customer First, Teamwork and Integrity.
A Look into the Role:
Reporting to the Assistant Manager and/or Store Manager you will help to lead the store team to provide a shopping experience that exceeds our customers’ expectations and makes a difference in the local community. As Team Leader you will:
- Alongside the Assistant Manager and/or Store Manager - leading the store team to follow store policies, standards and practices.
- Taking responsibility for the store in the absence of other leaders (includes keyholder responsibility).
- Be a positive role model to the team and represent our values of Ambition, Customer First, Teamwork and Integrity.
- Train, manage the workload and support your team, whilst being hands on in store - ensuring you work together to achieve the right resources in the right place at the right time to deliver the best customer experience.
- Support the Store Manager to maximise store performance which includes understanding and implementing the store plan and priorities.
- Alongside the store team, actively promote and get involved in initiatives to support the local community.
- You may be required to cover the Post Office when required as part of this role.
Skills for Success:
Joining us as Team Leader, the minimum criteria you’ll need is:
- You must be aged 18 years or over (for store legislative requirements) along with previous store retail experience, of which at least 6 months have been at a supervisory level leading a team of people in a customer‑focused environment.
- A natural ability to listen, interact and communicate with customers and team members.
- Target driven to help to store achieve their business plans/priorities and be focused on continuous improvement.
- Be able to inspire everyone to do their best for each other and the customer.
Are we right for you?
As part of this role, it will be important that you feel aligned with the values that we live and work by:
- Ambition – We always strive to be better. We seek new challenges and look for ways to do things better.
- Customer First – We provide exceptional service. We put customers at the heart of everything and support our communities.
- Teamwork – We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
- Integrity – We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The Reward:
The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success. Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people. Benefits include attractive pay, employee assistance programme, discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company‑owned stores and many more.
Working Hours:
Full‑time position at 37.5 hours per week, working within the opening hours of the store, Monday to Sunday, 6:30am to 11:00pm, with degree flexibility required. Please note, opening, closing and weekend shifts will be expected.
Job Posting Closure:
Job Posting Closing Date: 11.59pm, Sunday 21st June 2026
Contact:
Hightown Avenue Mallusk, Newtownabbey BT36 4RT +44 (0)28 9034 2733 human.resources@henderson-group.com
Team Leader - Moyle Road employer: Henderson Group
Henderson Group, located in Ballycastle, Co. Antrim, values employee development and offers a supportive environment. They are recognised for excellence in employment and actively engage in community support initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Moyle Road
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Henderson Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Henderson Group!
We think you need these skills to ace Team Leader - Moyle Road
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Henderson Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Henderson Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Henderson Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Henderson Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
