At a Glance
- Tasks: Lead a dynamic store team to deliver exceptional customer experiences and support local initiatives.
- Company: Join Henderson Group, Northern Ireland’s top foodservice provider with a family-oriented culture.
- Benefits: Enjoy competitive pay, staff discounts, and a supportive employee assistance programme.
- Other info: Flexible full-time hours with opportunities for career growth and personal development.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Must be 18+, with at least 6 months of supervisory retail experience.
The predicted salary is between 30000 - 40000 € per year.
Who are we? Henderson Group are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 5,500 staff and have been placed 5th in Ulster Business Top 100 Companies 2023. We’re an Investors in People accredited, family‑owned group, and our culture is lived out through our four core values – Ambition, Customer First, Teamwork and Integrity.
A look into the role
Reporting to the Assistant Manager and/or Store Manager you will help to lead the store team to provide a shopping experience that exceeds our customers’ expectations and makes a difference in the local community. As Team Leader you will:
- Lead the store team to follow store policies, standards and practices alongside the Assistant Manager and/or Store Manager.
- Take responsibility for the store in the absence of other leaders (includes keyholder responsibility).
- Be a positive role model to the team and represent our values of Ambition, Customer First, Teamwork and Integrity.
- Train, manage the workload and support your team, whilst being hands‑on in store – ensuring teamwork to achieve the right resources in the right place at the right time to deliver the best customer experience.
- Support the Store Manager to maximise store performance which includes understanding and implementing the store plan and priorities.
- Actively promote and get involved in initiatives to support the local community.
- Cover the Post Office when required as part of this role.
Skills for Success
Minimum criteria:
- Be aged 18 years or over and have previous store retail experience, at least 6 months at a supervisory level leading a team in a customer‑focused environment.
- Have a natural ability to listen, interact and communicate with customers and team members.
- Be target‑driven to help the store achieve its business plans/priorities and focused on continuous improvement.
- Be able to inspire everyone to do their best for each other and the customer.
Are we right for you? As part of this role, it will be important that you feel aligned with the values that we live and work by.
- Ambition - We always strive to be better. We seek new challenges and look for ways to do things better.
- Customer First - We provide exceptional service. We put customers at the heart of everything and support our communities.
- Teamwork - We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
- Integrity - We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The Reward
The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve, and we will be here to celebrate your success. Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people. Benefits include attractive pay, employee assistance programme, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company‑owned stores and many more.
Working Hours
Full‑time permanent position at 37.5 per week, working Monday to Sunday, 6:00am to 11:00pm, with a degree of flexibility required to cover a variety of shifts including opening at 6:00am, closing at 11:00pm and weekends will be expected. Shortlisted candidates will have the opportunity to discuss working hours and shift patterns in further detail at interview.
We are an equal opportunities employer.
Team Leader - Drumahoe employer: Henderson Group
Henderson Group is an exceptional employer, recognised for its commitment to employee development and community engagement. With a strong focus on teamwork, integrity, and customer service, we offer a supportive work culture that values ambition and continuous improvement. Employees benefit from attractive pay, a comprehensive employee assistance programme, and opportunities to make a meaningful impact in the local community, all while enjoying a balanced work-life environment.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Drumahoe
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Henderson Group's values like Ambition and Teamwork. This way, you can show how you embody these traits and fit right in with their team.
✨Tip Number 2
Practice your leadership stories! Think of times when you've led a team or handled customer issues. Be ready to share these experiences during your interview to demonstrate your supervisory skills.
✨Tip Number 3
Show your community spirit! Henderson Group values local involvement, so be prepared to discuss any initiatives you've been part of or ideas you have for supporting the community.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Henderson Group family!
We think you need these skills to ace Team Leader - Drumahoe
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about providing an exceptional customer experience and how you align with our values of Ambition, Customer First, Teamwork, and Integrity.
Tailor Your CV:Make sure your CV is tailored to the Team Leader position. Highlight your previous supervisory experience and any achievements that demonstrate your ability to lead a team in a customer-focused environment. We love seeing how you've made a difference in past roles!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show us what you can bring to the table without fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Henderson Group
✨Know the Company Values
Before your interview, take some time to really understand Henderson Group's core values: Ambition, Customer First, Teamwork, and Integrity. Think of examples from your past experiences that demonstrate how you embody these values. This will show the interviewers that you're not just a fit for the role, but also for the company culture.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to inspire and manage a team effectively. Prepare specific examples of how you've led a team in the past, focusing on your ability to motivate others and achieve targets. Be ready to discuss how you can apply these skills to enhance store performance and customer experience.
✨Prepare for Situational Questions
Expect questions that assess how you'd handle real-life scenarios in the store. For instance, think about how you would deal with a difficult customer or how you would support your team during busy periods. Practising these responses will help you feel more confident and articulate during the interview.
✨Engage with the Community
Henderson Group values community involvement, so be prepared to discuss any initiatives you've been part of or ideas you have for supporting local causes. Showing that you care about the community will resonate well with the interviewers and align with their mission.
