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- Tasks: Lead a dynamic store team to deliver exceptional customer experiences and support local initiatives.
- Company: Join Henderson Group, Northern Ireland’s top foodservice provider with a family-oriented culture.
- Benefits: Enjoy competitive pay, staff discounts, and a supportive work environment focused on your growth.
- Other info: Flexible hours available, with opportunities for career advancement and personal development.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Must be 18+, with retail experience and a passion for teamwork and customer service.
£14.13 per hour & Benefits
Multiple positions available at 25.5-42.5 hours per week. Availability to cover morning, evening & weekend shifts within the hours of 6:00am – midnight, Monday to Sunday, with a degree of flexibility required.
Who are we?
Henderson Group are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 5,500 staff and have been placed 5th in Ulster Business Top 100 Companies 2024. We're an Investors in People accredited, family-owned group, and our culture is lived out through our four core values- Ambition, Customer First, Teamwork and Integrity.
A look into the role
Reporting to the Assistant Manager and/or Store Manager you will help to lead the store team to provide a shopping experience that exceeds our customers’ expectations and makes a difference in the local community.
As Team Leader you will:
- Alongside the Assistant Manager and/or Store Manager - leading the store team to follow store policies, standards and practices.
- Taking responsibility for the store in the absence of other leaders (includes keyholder responsibility).
- Be a positive role model to the team and represent our values of Ambition, Customer First, Teamwork and Integrity.
- Train, manage the workload and support your team, whilst being hands on in store - ensuring you work together to achieve the right resources in the right place at the right time to deliver the best customer experience.
- Support the Store Manager to maximise store performance which includes understanding and implementing the store plan and priorities.
- Alongside the store team, actively promote and get involved in initiatives to support the local community.
- You may be required to cover the Post Office when required as part of this role.
Skills for Success
Joining us as Team Leader, the minimum criteria you’ll need is:
- You must be aged 18 years or over (for store legislative requirements) along with previous store retail experience, of which at least 6 months have been at a supervisory level leading a team of people in a customer-focused environment.
- A natural ability to listen, interact and communicate with customers and team members.
- Target driven to help to store achieve their business plans/priorities and be focused on continuous improvement.
- Be able to inspire everyone to do their best for each other and the customer.
Are we right for you?
As part of this role, it will be important that you feel aligned with the values that we live and work by.
- Ambition – We always strive to be better. We seek new challenges and look for ways to do things better.
- Customer First – We provide exceptional service. We put customers at the heart of everything and support our communities.
- Teamwork – We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
- Integrity – We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The Reward
The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days.
You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.
Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.
Benefits include attractive pay, employee assistance programme, Perks Offers/Discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.
Working hours
Multiple positions available at 25.5-42.5 hours per week. Availability to cover morning, evening & weekend shifts within the hours of 6:00am – midnight, Monday to Sunday, with a degree of flexibility required. Shortlisted candidates will have the opportunity to discuss shift patterns in further detail at interview.
Completed applications must be submitted online by midnight on Thursday 27th November 2025.
Communication on the progress of your application will be made via email and the career site, therefore please check regularly.
Team Leader - Belfast, Dundonald & Surrounding Areas employer: Henderson Group
Contact Detail:
Henderson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Belfast, Dundonald & Surrounding Areas
✨Tip Number 1
Get to know the company culture! Before your interview, check out Henderson Group's values and think about how you can demonstrate Ambition, Customer First, Teamwork, and Integrity in your responses. This will show that you're not just a fit for the role, but also for the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on your supervisory experience and how you've led teams in a customer-focused environment. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Be ready to share specific examples! Think of times when you’ve inspired your team or improved customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Team Leader - Belfast, Dundonald & Surrounding Areas
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about providing exceptional customer service and leading a team. Share specific examples of how you've embodied our values of Ambition, Customer First, Teamwork, and Integrity in your previous roles.
Tailor Your CV: Make sure your CV is tailored to the Team Leader position. Highlight your supervisory experience and any achievements that demonstrate your ability to lead a team in a customer-focused environment. We love seeing how you've made a difference in your past roles!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for candidates who can communicate effectively, so show us your skills right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll get updates on your application status directly via email, so keep an eye on your inbox!
How to prepare for a job interview at Henderson Group
✨Know the Company Values
Before your interview, take some time to really understand Henderson Group's core values: Ambition, Customer First, Teamwork, and Integrity. Think of examples from your past experiences that demonstrate how you embody these values. This will show the interviewers that you're not just a fit for the role, but also for their culture.
✨Prepare for Situational Questions
As a Team Leader, you'll need to handle various situations. Prepare for questions like 'How would you manage a conflict within your team?' or 'Can you give an example of how you improved customer service in your previous role?'. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Your Leadership Style
Be ready to discuss your leadership style and how you motivate your team. Think about specific instances where you've successfully led a team or project. Highlight your ability to inspire others and how you ensure everyone is working towards common goals, especially in a customer-focused environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what success looks like in this role, or how the company supports community initiatives. This shows your genuine interest in the position and helps you assess if it's the right fit for you.