Team Leader

Team Leader

Newtownabbey Full-Time 29300 - 36600 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the store team to deliver an exceptional shopping experience and support community initiatives.
  • Company: Join Henderson Group, Northern Ireland's top foodservice provider with a family-oriented culture.
  • Benefits: Enjoy a competitive salary, employee discounts, and a supportive work environment.
  • Why this job: Be part of a team that values ambition, teamwork, and community impact while celebrating your success.
  • Qualifications: Must be 18+, with at least 6 months of supervisory retail experience and strong communication skills.
  • Other info: Flexible working hours required, including weekends and evenings.

The predicted salary is between 29300 - 36600 £ per year.

£14.13 per hour & great benefits. Full-time position available at 42.5 hours per week, working within the opening hours of the store, Monday to Sunday, 6:00am to midnight, with a degree of flexibility required. Please note, opening, closing and weekend shifts will be expected as part of the role.

Who are we? At Henderson Group, we are proud to be Northern Ireland's leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 5,500 staff and have been placed 5th in Ulster Business Top 100 Companies 2024. We're a family-owned team that cares about our people and the community in which we live. Our leaders care about employees and our employees succeed together and celebrate the success of others. We are interested in your aspirations, interests and skills and we strive to support and inspire you to do well. Henderson Retail is the largest organisation to be awarded Investors in People Platinum in Northern Ireland. The IIP framework recognises people management excellence and our commitment to investment in people. Our brand includes SPAR, EUROSPAR and ViVOXtra. Our dedicated store teams are award winning, including accolades such as Independent Retail Chain of the Year at The Grocer Gold Awards 2024.

A look into the role: Reporting to the Assistant Manager and/or Store Manager you will help to lead the store team to provide a shopping experience that exceeds our customers' expectations and makes a difference in the local community. As Team Leader you will:

  • Alongside the Assistant Manager and/or Store Manager - leading the store team to follow store policies, standards and practices.
  • Taking responsibility for the store in the absence of other leaders (includes keyholder responsibility).
  • Be a positive role model to the team and represent our values of Ambition, Customer First, Teamwork and Integrity.
  • Train, manage the workload and support your team, whilst being hands on in store - ensuring you work together to achieve the right resources in the right place at the right time to deliver the best customer experience.
  • Support the Store Manager to maximise store performance which includes understanding and implementing the store plan and priorities.
  • Alongside the store team, actively promote and get involved in initiatives to support the local community.
  • You may be required to cover the Post Office when required as part of this role.

Skills for Success: Joining us as Team Leader, the minimum criteria you'll need is:

  • You must be aged 18 years or over (for store legislative requirements) along with previous store retail experience, of which at least 6 months have been at a supervisory level leading a team of people in a customer-focused environment.
  • A natural ability to listen, interact and communicate with customers and team members.
  • Target driven to help the store achieve their business plans/priorities and be focused on continuous improvement.
  • Be able to inspire everyone to do their best for each other and the customer.

Are we right for you? As part of this role, it will be important that you feel aligned with the values that we live and work by:

  • Ambition: We always strive to be better. We seek new challenges and look for ways to do things better.
  • Customer First: We provide exceptional service. We put customers at the heart of everything and support our communities.
  • Teamwork: We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
  • Integrity: We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward: The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. In the last year Henderson group staff and retail stores raised over £1 million for charity partners. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success. Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people. Benefits include market competitive salary, employee assistance programme, social club, discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.

Working Hours: Full-time position available at 42.5 hours per week, working within the opening hours of the store, Monday to Sunday, 6:00am to midnight, with a degree of flexibility required. Please note, opening, closing and weekend shifts will be expected as part of the role. Shortlisted candidates will have the opportunity to discuss working hours and shift patterns in further detail at Interview.

Completed applications must be submitted online by midnight on Tuesday 29th April 2025. Communication on the progress of your application will be made via email and the career site, therefore please check regularly. We are an equal opportunities employer.

Team Leader employer: Henderson Group

Henderson Group is an exceptional employer, renowned for its commitment to employee development and community engagement. With a market-competitive salary, comprehensive benefits, and a supportive work culture that values teamwork and integrity, employees thrive in an environment that encourages personal growth and celebrates achievements. Located in Glengormley, you will be part of a family-owned business that not only prioritises customer satisfaction but also actively contributes to local initiatives, making your role as Team Leader both meaningful and rewarding.
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Contact Detail:

Henderson Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Team Leader

✨Tip Number 1

Familiarise yourself with Henderson Group's values: Ambition, Customer First, Teamwork, and Integrity. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show you're a great fit for the team.

✨Tip Number 2

Highlight your leadership experience in retail settings. Be prepared to share specific examples of how you've successfully led a team, managed workloads, and improved customer experiences in previous roles, as this will resonate well with the hiring managers.

✨Tip Number 3

Engage with the local community initiatives that Henderson Group supports. Showing your involvement or interest in community projects can set you apart, as they value candidates who are committed to making a positive impact locally.

✨Tip Number 4

Prepare to discuss how you would handle various scenarios in a retail environment, especially those that require teamwork and customer service excellence. This will demonstrate your problem-solving skills and ability to inspire others under pressure.

We think you need these skills to ace Team Leader

Leadership Skills
Customer Service Excellence
Team Management
Communication Skills
Problem-Solving Skills
Flexibility and Adaptability
Target-Driven Mindset
Training and Development
Time Management
Conflict Resolution
Understanding of Retail Operations
Community Engagement
Integrity and Ethical Standards
Ability to Inspire and Motivate

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant retail experience, especially any supervisory roles. Emphasise your ability to lead a team and provide excellent customer service, as these are key aspects of the Team Leader role.

Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific values of Henderson Group that resonate with you, such as teamwork and community support, and explain how you embody these values.

Showcase Leadership Skills: Provide examples in your application of how you've successfully led a team in a retail environment. Highlight any achievements or initiatives you implemented that improved team performance or customer satisfaction.

Follow Application Instructions: Ensure you submit your application online through the StudySmarter website before the deadline. Double-check that all required documents are included and that your contact information is up to date, as communication will be via email.

How to prepare for a job interview at Henderson Group

✨Understand the Company Values

Before your interview, take some time to familiarise yourself with Henderson Group's core values: Ambition, Customer First, Teamwork, and Integrity. Be prepared to discuss how your personal values align with theirs and provide examples of how you've demonstrated these in your previous roles.

✨Showcase Your Leadership Experience

As a Team Leader, you'll need to demonstrate your ability to lead and inspire a team. Prepare specific examples from your past supervisory roles where you successfully managed a team, resolved conflicts, or improved team performance. Highlight your hands-on approach and how you supported your team in achieving their goals.

✨Prepare for Scenario-Based Questions

Expect to be asked scenario-based questions that assess your problem-solving skills and customer service abilities. Think about situations where you had to make quick decisions or handle difficult customers. Practising your responses will help you feel more confident during the interview.

✨Demonstrate Community Engagement

Henderson Group values community involvement, so be ready to discuss any initiatives you've been part of that support local communities. Whether it's fundraising, volunteering, or promoting local events, showing your commitment to community engagement can set you apart from other candidates.

Team Leader
Henderson Group
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  • Team Leader

    Newtownabbey
    Full-Time
    29300 - 36600 £ / year (est.)

    Application deadline: 2027-04-25

  • H

    Henderson Group

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