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- Tasks: Support school meals kitchens by processing orders and providing excellent customer service.
- Company: Join Henderson Group, Northern Ireland's top foodservice provider with a family-oriented culture.
- Benefits: Enjoy a competitive salary, hybrid work options, and perks like staff discounts and healthcare.
- Other info: Full-time role with a 36.5 hour week; flexible working arrangements available.
- Why this job: Be part of a supportive team that values your growth and celebrates success together.
- Qualifications: 6 months of customer service experience and proficiency in Microsoft Office required.
The predicted salary is between 24000 - 36000 £ per year.
Help Desk Advisor
Attractive Salary and Benefits
36.5 Hour week (Hybrid)
Newtownabbey
Who are we?
At Henderson Group, we are proud to be Northern Ireland\’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 5,500 staff and have been placed 5th in Ulster Business Top 100 Companies 2024.
We\’re a family-owned team that cares about our people and the community in which we live. Our leaders care about employees and our employees succeed together and celebrate the success of others. We are interested in your aspirations, interests and skills and we strive to support and inspire you to do well.
A look into the role
Henderson Food Service is the leading supplier to the food service industry in Ireland. We source and supply a range of thousands of products to customers including hotels, restaurants, and public sector organisations such as hospitals and offices.
Following another year of record growth, our team continue to exceed targets and deliver sales across N.I. and R.O.I last year. Our team will offer you a positive and supportive environment to enjoy success within our market leading brand.
We achieved Gold accreditation against the Investors in People standard framework in 2020 in recognition of people management excellence and our commitment to investment in people.
The Purpose of the role:
Working on our helpdesk you will provide vital support to our school meals kitchens. You will be the first point of contact to your own group of cooks, chefs, catering managers, giving you lots of opportunity to build relationships and rapport.
Your success will depend on exceptional listening skills and a keen ability to understand customer needs.
You will be responsible for accurately processing orders while delivering outstanding customer service and support.
You\’ll be the voice of Henderson Foodservice, maintaining a professional and friendly phone manner. Up-front, helpful, and full of product knowledge. We will provide you with training and ongoing information so that you\’re up to date on our products and promotions.
Working as Help Desk Advisor you will:
- Key in customer orders accurately into the system.
- Update customers regarding order delays, substitutions, or out-of-stock items.
- Handle inbound calls from customers, suppliers, and internal teams.
- Maintain accurate customer records and contact information.
- Monitor and respond to email inquiries promptly and professionally.
- Follow up on urgent or priority orders to ensure timely fulfillment.
- Provide product information and suggest alternatives when stock is unavailable.
Skills for Success
Joining us as Help Desk Advisor the minimum criteria you\’ll need is:
- Minimum of 6 months\’ experience in customer service or inbound/outbound call handling.
- Proficient in Microsoft Office applications.
- Strong knowledge of GDPR regulations with a commitment to handling customer data ethically and securely.
- Proven ability to input data quickly and accurately with excellent keyboard skills.
The Attributes you\’ll need include:
- Excellent communication skills with the ability to engage effectively at all levels.
- Customer-focused mindset, ensuring service excellence in every interaction.
- Driven and results-oriented, with enthusiasm for achieving success.
- Proactive and organised, able to use initiative and prioritise tasks effectively.
- Strong attention to detail, ensuring accuracy and quality in all work.
It is Desirable if you have:
- GCSE level (or equivalent) including Maths & English at Grade C or above
- Knowledge of foodservice Sector
- Familiarity with CRM Systems
Are we right for you?
As part of this role, it will be important that you feel aligned with the values that we live and work by.
Ambition – We always strive to be better. We seek new challenges and look for ways to do things better.
Customer First – We provide exceptional service. We put customers at the heart of everything and support our communities.
Teamwork – We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
Integrity – We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The Reward
The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. In the last year Henderson group staff and retail stores raised over £1 million for charity partners.
You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.
Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.
Benefits include market competitive salary, contributory pension scheme, healthcare, life assurance, employee assistance programme, social club, Reward Gateway Employee Recognition & Discount Scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.
This is a full-time position working 36.5 hours per week. Working hours will be 9:00am-5:00pm Monday to Thursday and 9:00am-4:00pm Friday. Hybrid working arrangement available.
If you\’d like to speak with us before making your application, our Talent Acquisition Specialist – Joanne McClelland would be happy to have a confidential chat with you about the role on offer – email to get in touch.
*Applicants should note that we reserve the right to apply the desirable criteria if required at shortlisting stage
Completed applications must be submitted online by midnight Sunday 31st August 2025
We are an equal opportunities employer.
Sales & Service Helpdesk - Sales Foodservice employer: Henderson Group
Contact Detail:
Henderson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Service Helpdesk - Sales Foodservice
✨Tip Number 1
Familiarise yourself with the foodservice industry, especially in Northern Ireland. Understanding the specific needs and challenges faced by schools and catering managers will help you engage more effectively during interviews.
✨Tip Number 2
Practice your communication skills, particularly over the phone. Since you'll be the voice of Henderson Foodservice, being able to convey information clearly and professionally is crucial for success in this role.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've handled difficult situations or exceeded customer expectations in the past. This will demonstrate your customer-focused mindset.
✨Tip Number 4
Research Henderson Group's values and recent initiatives, such as their charitable contributions. Being able to discuss how your personal values align with theirs can set you apart as a candidate who truly fits their culture.
We think you need these skills to ace Sales & Service Helpdesk - Sales Foodservice
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Help Desk Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Make sure to emphasise your customer service experience, especially any roles involving inbound/outbound call handling. Use specific examples to demonstrate your skills in communication and problem-solving.
Showcase Your Skills: Mention your proficiency in Microsoft Office applications and any familiarity with CRM systems. Highlight your attention to detail and ability to handle customer data ethically, as these are crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role and the company. Discuss your alignment with their values, such as teamwork and customer focus, and express your desire to contribute to their success.
How to prepare for a job interview at Henderson Group
✨Research the Company
Before your interview, take some time to learn about Henderson Group and its values. Understanding their commitment to customer service and community support will help you align your answers with what they are looking for.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer interaction, prepare examples from your past experiences that demonstrate your ability to handle customer inquiries effectively and maintain a positive attitude.
✨Demonstrate Attention to Detail
Highlight your ability to input data accurately and manage customer records. You might want to mention any specific tools or systems you've used in the past that required precision and organisation.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or how success is measured in the role to show your genuine interest.