At a Glance
- Tasks: Manage daily operations of the Post Office, ensuring excellent customer service and efficient cash handling.
- Company: Join Henderson Group, Northern Ireland's top foodservice provider with a strong community focus.
- Benefits: Enjoy competitive pay, staff discounts, and a supportive work environment with employee development opportunities.
- Other info: Flexible working hours with 28 hours per week, Monday to Saturday.
- Why this job: Be part of a caring team that values ambition, teamwork, and integrity while making a positive community impact.
- Qualifications: Customer-focused with leadership skills, cash handling experience, and a good standard of education preferred.
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Post Office Manager (Mains)
£12.78 per hour & Benefits.
Full-time Position available at 34-40 hours per week, working within the hours of Monday Friday 9.00am-5.30pm and Saturday 9.00am- 1.00pm.
SPAR Jordanstown, 197 Jordanstown Road, Monkstown, Newtownabbey, BT37 OLU.
Who are we?
At Henderson Group, we are proud to be Northern Ireland\'s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice, Henderson Group Property & Henderson Technology. We employ over 5,500 staff and have been placed 5th in Ulster Business Top 100 Companies 2024.
We\'re a family-owned team that cares about our people and the community in which we live. Our leaders care about employees and our employees succeed together and celebrate the success of others. We are interested in your aspirations, interests and skills and we strive to support and inspire you to do well.
A look into the role
Reporting to the Store Management Team, you will be responsible for the efficient running of the Post Office daily, ensuring that a high standard of customer service is achieved at all times.
Responsibilities
- Maximise sales and profit, and minimize loss, by carrying out allocated tasks in order to contribute to the continuous improvement of the Post Office and its staff.
- Serve customers according to the company procedures on customer satisfaction, leading in the successful daily operation of the Post Office branch.
- Handle & Balance cash accurately.
- Complete administration duties as required.
- Ensure an outstanding level of customer care at all times.
- Travel to other Post Office branches may be required as part of the job role.
- Complete other duties as required for the role.
Skills for Success
- The ideal candidate will be customer focused with the ability to lead a team as well as possess excellent written and verbal communication skills.
- Cash handling experience.
- Previous experience in sales/active selling as well as working towards sales targets.
- Back office administrative experience.
Desirable Criteria
- A good standard of education.
- Working knowledge of Microsoft Office package.
Applicants should note that based on the response, the company may increase the shortlisting criteria.
Are we right for you?
As part of this role, it will be important that you feel aligned with the values that we live and work by.
Ambition
We always strive to be better. We seek new challenges and look for ways to do things better.
Customer First
We provide exceptional service. We put customers at the heart of everything and support our communities.
Teamwork
We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
Integrity
We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The Reward
The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.
Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.
Benefits include attractive pay, employee assistance programme, Perks Offers/Discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.
Working 34-40 hours per week, working within the hours of Monday Friday 9.00am-5.30pm and Saturday 9.00am - 1.00pm.
Completed applications must be submitted online by midnight on Wednesday 21st January 2026.
*Communication on the progress of your application will be made via email and the career site, therefore please check regularly.
We are an equal opportunities employer.
Post Office Manager Mains (L1) - Jordanstown PO in Antrim employer: Henderson Group
Henderson Group is an exceptional employer, renowned for its commitment to employee development and community engagement. With a strong focus on teamwork and integrity, we offer a supportive work culture that values your aspirations and skills, alongside competitive pay and benefits such as staff discounts and an employee assistance programme. Located in Jordanstown, you will be part of a family-owned business that celebrates success together and prioritises a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Post Office Manager Mains (L1) - Jordanstown PO in Antrim
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Henderson Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Henderson Group!
We think you need these skills to ace Post Office Manager Mains (L1) - Jordanstown PO in Antrim
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Henderson Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Henderson Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Henderson Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Henderson Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
