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- Tasks: Manage daily operations of the Post Office, ensuring excellent customer service and efficient cash handling.
- Company: Join Henderson Group, Northern Ireland's top foodservice provider with a strong community focus.
- Benefits: Enjoy competitive pay, staff discounts, and a supportive work environment with employee development opportunities.
- Why this job: Be part of a caring team that values ambition, teamwork, and integrity while making a positive community impact.
- Qualifications: Customer-focused with leadership skills, cash handling experience, and a good standard of education preferred.
- Other info: Flexible working hours with 28 hours per week, Monday to Saturday.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Post Office Manager (Mains)
£13.49 per hour & benefits.
28 hours per week, working within the hours of Monday Friday 9.00am-5.30pm and Saturday 9.00am- 1.00pm.
SPAR Jordanstown, 197 Jordanstown Road, Monkstown, Newtownabbey, BT37 OLU.
Who are we?At Henderson Group, we are proud to be Northern Ireland\’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice, Henderson Group Property & Henderson Technology. We employ over 5,200 staff and have been placed 5th in Ulster Business Top 100 Companies 2024.
We\’re a family-owned team that cares about our people and the community in which we live. Our leaders care about employees and our employees succeed together and celebrate the success of others. We are interested in your aspirations, interests and skills and we strive to support and inspire you to do well.
A look into the roleReporting to the Store Management Team, you will be responsible for the efficient running of the Post Office daily, ensuring that a high standard of customer service is achieved at all times.
As Post Office Manager you will be required to;
- Maximise sales and profit, and minimize loss, by carrying out allocated tasks in order to contribute to the continuous improvement of the Post Office and its staff.
- Serve customers according to the company procedures on customer satisfaction, leading in the successful daily operation of the Post Office branch.
- Handle & Balance cash accurately.
- Complete administration duties as required.
- Ensure an outstanding level of customer care at all times.
- Travel to other Post Office branches may be required as part of the job role.
- Complete other duties as required for the role.
Skills for Success
- The ideal candidate will be customer focused with the ability to lead a team as well as possess excellent written and verbal communication skills.
- Cash handling experience.
- Previous experience in sales/active selling as well as working towards sales targets.
- Back office administrative experience.
Desirable Criteria
• A good standard of education.
• Working knowledge of Microsoft Office package.
Applicants should note that based on the response, the company may increase the shortlisting criteria.
Are we right for you?As part of this role, it will be important that you feel aligned with the values that we live and work by.
Ambition – We always strive to be better. We seek new challenges and look for ways to do things better.
Customer First – We provide exceptional service. We put customers at the heart of everything and support our communities.
Teamwork – We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
Integrity – We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The Reward
The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days.
You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.
Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.
Benefits include attractive pay, employee assistance programme, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.
28 hours per week, working within the hours of Monday Friday 9.00am-5.30pm and Saturday 9.00am – 1.00pm.
Completed applications must be submitted online by midnight on Tuesday 19th August 2025.
*Communication on the progress of your application will be made via email and the career site, therefore please check regularly.
We are an equal opportunities employer.
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Post Office Manager Mains (L1) - Jordanstown PO employer: Henderson Group
Contact Detail:
Henderson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Office Manager Mains (L1) - Jordanstown PO
✨Tip Number 1
Familiarise yourself with Henderson Group's values and mission. During your interview, demonstrate how your personal values align with theirs, especially around customer service and teamwork.
✨Tip Number 2
Prepare specific examples from your past experiences that showcase your cash handling skills and ability to lead a team. This will help you stand out as a candidate who can manage the Post Office effectively.
✨Tip Number 3
Research the local community and understand the customer base of the Jordanstown Post Office. Being able to discuss how you would cater to their needs can show your commitment to exceptional customer service.
✨Tip Number 4
Network with current or former employees of Henderson Group if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Post Office Manager Mains (L1) - Jordanstown PO
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Post Office Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service, cash handling, and team leadership. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet sales targets.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your customer-focused approach and any relevant experience in managing teams or improving customer satisfaction. Make sure to align your values with those of Henderson Group.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Henderson Group
✨Show Your Customer Focus
As a Post Office Manager, customer service is key. Be prepared to share examples of how you've provided exceptional service in the past and how you plan to put customers at the heart of your role.
✨Demonstrate Leadership Skills
Highlight your experience in leading teams effectively. Discuss how you motivate staff, manage conflicts, and ensure everyone works towards common goals, especially in a busy environment like a post office.
✨Prepare for Cash Handling Questions
Since cash handling is a crucial part of the job, be ready to discuss your experience with balancing cash and managing transactions accurately. Share any relevant experiences that showcase your attention to detail.
✨Align with Company Values
Familiarise yourself with Henderson Group's values such as ambition, teamwork, and integrity. Be ready to explain how your personal values align with theirs and how you can contribute to their community-focused mission.
