At a Glance
- Tasks: Manage daily operations of the Post Office and ensure top-notch customer service.
- Company: Join Henderson Group, Northern Ireland's leading foodservice provider with a family-oriented culture.
- Benefits: Enjoy competitive pay, employee discounts, and a supportive work environment.
- Other info: Be part of a team that values ambition, teamwork, and integrity.
- Why this job: Make a real impact in your community while developing your career.
- Qualifications: Customer-focused with cash handling and sales experience preferred.
The predicted salary is between 28500 - 30000 € per year.
£13.70 per hour & Benefits. Full-time Position available at 40 hours per week, working within the hours of Monday to Saturday 9am - 5.30pm.
Who are we? At Henderson Group, we are proud to be Northern Ireland's leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice, Henderson Group Property & Henderson Technology. We employ over 5,500 staff and have been placed 5th in Ulster Business Top 100 Companies 2024. We're a family-owned team that cares about our people and the community in which we live. Our leaders care about employees and our employees succeed together and celebrate the success of others. We are interested in your aspirations, interests and skills and we strive to support and inspire you to do well.
A look into the role: Reporting to the Store Management Team, you will be responsible for the efficient running of the Post Office daily, ensuring that a high standard of customer service is achieved at all times. As Post Office Manager you will be required to:
- Maximise sales and profit, and minimise loss, by carrying out allocated tasks in order to contribute to the continuous improvement of the Post Office and its staff.
- Serve customers according to the company procedures on customer satisfaction, leading in the successful daily operation of the Post Office branch.
- Handle & Balance cash accurately.
- Complete administration duties as required.
- Ensure an outstanding level of customer care at all times.
- Travel to other Post Office branches may be required as part of the job role.
- Complete other duties as required for the role.
Skills for Success: The ideal candidate will be customer focused with the ability to lead a team as well as possess excellent written and verbal communication skills. Cash handling experience. Previous experience in sales/active selling as well as working towards sales targets. Back office administrative experience.
Desirable Criteria: A good standard of education. Working knowledge of Microsoft Office package.
If successful in your application, the offer will be subject to satisfactory completion of the Post Office P250 Vetting Application, comprising of a basic access NI and financial check. Applicants should note that based on the response, the company may increase the shortlisting criteria.
Are we right for you? As part of this role, it will be important that you feel aligned with the values that we live and work by:
- Ambition: We always strive to be better. We seek new challenges and look for ways to do things better.
- Customer First: We provide exceptional service. We put customers at the heart of everything and support our communities.
- Teamwork: We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
- Integrity: We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The Reward: The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success. Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people. Benefits include attractive pay, employee assistance programme, discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.
Completed applications must be submitted online by midnight on Friday 29th May 2026. Communication on the progress of your application will be made via email and the career site, therefore please check regularly. We are an equal opportunities employer.
Post Office Manager Level 1 employer: Henderson Group
Henderson Group is an exceptional employer, renowned for its commitment to employee development and community engagement. With a strong focus on teamwork and integrity, we offer a supportive work culture that values ambition and customer service, ensuring that our staff feel proud of their contributions. Located in Dundonald, our Post Office Manager Level 1 role provides not only competitive pay and benefits but also opportunities for personal growth and the chance to make a meaningful impact in the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Post Office Manager Level 1
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Post Office Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team leadership. We recommend doing mock interviews with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your cash handling and sales experience during interviews. Be ready to share specific examples of how you've maximised sales or improved customer satisfaction in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Post Office Manager Level 1
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service skills in your application. We want to see how you put customers at the heart of everything you do, so share examples of how you've gone above and beyond for customers in the past.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your experience shines through without unnecessary fluff.
Tailor Your Application:Take a moment to tailor your application to the Post Office Manager role. We love seeing candidates who understand our values and can demonstrate how their skills align with what we’re looking for, so don’t be shy about making those connections!
Apply Through Our Website:Remember to submit your application through our website before the deadline! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Henderson Group
✨Know Your Customer Service Basics
Since the role is all about providing exceptional customer service, brush up on your customer service principles. Think of examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of putting customers first.
✨Showcase Your Leadership Skills
As a Post Office Manager, you'll need to lead a team effectively. Prepare to discuss your leadership style and provide examples of how you've motivated or supported your team in previous roles. Highlight any experience you have in training or mentoring others.
✨Be Ready to Talk Numbers
Cash handling and sales targets are key parts of this job. Be prepared to discuss your experience with cash management and how you've contributed to sales growth in previous positions. If you have specific figures or achievements, share those to demonstrate your impact.
✨Align with Their Values
Henderson Group values ambition, teamwork, integrity, and customer focus. Before your interview, think about how your personal values align with theirs. Prepare to share stories that reflect these values, showing that you're not just a fit for the role, but also for the company culture.
