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- Tasks: Lead and coach teams to enhance Post Office performance and customer experience.
- Company: Join Henderson Group, Northern Ireland's top foodservice provider with a family-oriented culture.
- Benefits: Enjoy a competitive salary, company car, bonuses, and various employee perks.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: GCSE English & Maths at Grade C or above; 2 years coaching experience required.
- Other info: Full-time role with flexible hours and a strong commitment to employee development.
The predicted salary is between 36000 - 60000 £ per year.
1 week ago Be among the first 25 applicants
Direct message the job poster from Henderson Group
Post Office Development Manager
Attractive Salary, Benefits, Company Car & Bonus
36.5 Hour Week
Field (various locations across NI) and Office based (Newtownabbey)
At Henderson Group, we are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 5,500 staff and have been placed 5th in Ulster Business Top 100 Companies 2024.
We\’re a family-owned team that cares about our people and the community in which we live. Our leaders care about employees and our employees succeed together and celebrate the success of others. We are interested in your aspirations, interests and skills and we strive to support and inspire you to do well.
Henderson Retail is the largest organisation to be awarded Investors in People Platinum in Northern Ireland. The IIP framework recognises people management excellence and our commitment to investment in people.
As well as a great range of quality groceries and award-winning food, many of our stores offer Post Office Services including parcel service and Post Office Counters to make shopping with us as convenient as possible. We are proud to contribute to our local economy and environment.
A look into the role
Reporting to the Post Office Commercial Manager, the Post Office Development Manager will work with a team of Post Office Managers, Senior Post Office Managers, Store and Area Managers to improve capability and will drive performance within the Henderson Retail Post Office business.
This role will be very well suited to a candidate who is target driven and thrives on coaching and knowledge sharing. Working with our Post Office teams you will make a significant contribution to the overall performance of the Post Office business
Working as Post Office (PO) Development Manager you will:
- Take responsibility for driving overall performance across all PO KPI’s – income growth, profit, customer experience, audit etc in a cluster of our largest PO’s.
- Coach team members to ensure quality customer conversations are being held consistently and appropriate products & services are being offered.
- Analyse performance data, generate insights and produce action plans to improve KPIs.
- Support and give guidance to Post Office Managers to ensure all duties are fulfilled whilst maintaining a high-quality service at all times.
- Support Post Office Managers in the induction, training and ongoing development of Post Office team members.
- Conduct audits and support with cash loss investigations to minimise risk within the PO business.
- Support Senior Post Office Managers to enhance performance across cluster KPIs.
- Coach & mentor Senior Post Office Managers to improve capabilities and develop their coaching skills.
- Design & deliver training solutions to include: event workshops; robust new start training programme; rolling workshop series for PO store teams etc.
- Influence and gain buy in from Store Managers and Area Managers to ensure PO capability and performance is a focus in the Store and Area.
- Contribute to continuous improvement within the Post Office Commercial Operation, making recommendations for enhancing efficiency and maximising income.
- Support PO Commercial Manager as required.
- Look for opportunities to enable PO teams to get involved in the Communities in which they trade.
Skills for Success
Joining us as Post Office Development Manager, the minimum criteria you’ll need is:
- GCSE English & Maths (or equivalent) at Grade C or above
- Proven ability to lead a team to deliver across a range of commercial KPI’s.
- Minimum 2 years’ experience of coaching others in a relevant retail/ sales/ finance environment.
- Strong personal track record of sales success in customer facing environment.
- Proficient in Microsoft Office applications particularly Excel
- Full Clean UK or EU Driving License
The Attributes you’ll need include:
- Strong communication & interpersonal skills.
- Ability to lead & influence others.
- An aptitude for coaching, mentoring & knowledge sharing.
- Ability to develop strong relationships with both internal and external stakeholders.
- Strong customer focus and ability to motivate and inspire others to deliver outstanding results.
It is Desirable if you have:
- Experience in Training design and delivery.
Are we right for you?
As part of this role, it will be important that you feel aligned with the values that we live and work by.
Ambition – We always strive to be better. We seek new challenges and look for ways to do things better.
Customer First – We provide exceptional service. We put customers at the heart of everything and support our communities.
Teamwork – We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
Integrity – We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The Reward
The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. In the last year Henderson group staff and retail stores raised over £1 million for charity partners.
We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.
Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.
Benefits include market competitive salary, company car, bonus, contributory pension scheme, healthcare, life assurance, employee assistance programme, social club, Perks Offers/Discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.
This is a full-time position working 36.5 hours per week. Normal working hours will be 8:45am-4:45pm Monday to Thursday and 8:45am-3:45pm Friday
If you\’d like to speak with us before making your application, our Talent Acquisition Specialist – Joanne McClelland would be happy to have a confidential chat with you about the role on offer – email joanne.mcclelland@henderson-group.com to get in touch.
Completed applications must be submitted online by midnight on Sunday 29th June 2025
*Applicants should note that we reserve the right to apply the desirable criteria if required at shortlisting stage.
We are an equal opportunities employer.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
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Job function
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Industries
Retail and Postal Services
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Post Office Development Manager employer: Henderson Group
Contact Detail:
Henderson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Office Development Manager
✨Tip Number 1
Familiarise yourself with Henderson Group's values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs, particularly around ambition, customer focus, and teamwork.
✨Tip Number 2
Leverage your network to connect with current or former employees of Henderson Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your ability to lead teams and drive performance against KPIs. Be ready to discuss how you've successfully coached others and improved their capabilities in a retail or sales environment.
✨Tip Number 4
Research the latest trends in the retail and postal services industry, especially those relevant to Northern Ireland. Being knowledgeable about current challenges and opportunities can help you stand out as a candidate who is proactive and well-informed.
We think you need these skills to ace Post Office Development Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in coaching, team leadership, and performance management. Use specific examples that demonstrate your ability to drive KPIs and improve team performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your values align with those of Henderson Group, particularly around ambition, customer focus, teamwork, and integrity.
Highlight Relevant Skills: Emphasise your strong communication and interpersonal skills, as well as your proficiency in Microsoft Office, especially Excel. Provide examples of how you've successfully led teams and influenced others in previous roles.
Showcase Your Achievements: Include quantifiable achievements in your application, such as sales targets met or exceeded, successful training programmes designed, or improvements in customer satisfaction scores. This will help demonstrate your capability to deliver results.
How to prepare for a job interview at Henderson Group
✨Understand the Company Culture
Before your interview, take some time to research Henderson Group's values and culture. They pride themselves on teamwork, integrity, and a customer-first approach. Showing that you align with these values can set you apart from other candidates.
✨Prepare for Behavioural Questions
Expect questions that assess your leadership and coaching abilities. Prepare examples from your past experiences where you've successfully led a team or improved performance metrics. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Coaching Skills
As a Post Office Development Manager, coaching is key. Be ready to discuss your coaching philosophy and provide specific examples of how you've mentored others in a retail or sales environment. Highlight any training programmes you've designed or delivered.
✨Demonstrate Data Analysis Skills
Since the role involves analysing performance data, be prepared to discuss your experience with data analysis, particularly using Excel. You might be asked how you would generate insights from data to improve KPIs, so think of relevant examples to share.
