Sales & Service Help Desk Advisor JBLE1_NI in Newtownabbey

At Henderson Group, we are proud to be Northern Ireland's leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We're a family-owned team that cares about our people and the community in which we live. Our leaders care about employees and our employees succeed together and celebrate the success of others. We are interested in your aspirations, interests and skills and we strive to support and inspire you to do well.

Henderson Food Service is the leading supplier to the food service industry in Ireland. We source and supply a range of thousands of products to customers including hotels, restaurants, and public sector organisations such as hospitals and offices. Following another year of record growth, our team continues to exceed targets and deliver sales across Northern Ireland. Our team will offer you a positive and supportive environment to enjoy success within our market leading brand.

Working on our helpdesk you will deliver an exceptional customer experience through both inbound and outbound customer interactions, ensuring accurate order processing and efficient resolution of customer enquiries. The role is responsible for identifying customer needs, promoting relevant products and services, and maximising sales opportunities through effective upselling and cross-selling of promotional offerings. You'll play an important part in creating a friendly and helpful experience for customers, building strong relationships and helping them feel confident in the products and services we offer.

Working as Sales & Service Help Desk Advisor you will:

• Customer Service & Sales
  • Deliver exceptional customer service on every interaction, ensuring accurate order processing, effective query resolution, and identification of sales opportunities.
  • Manage both inbound and outbound customer calls, maintaining high service levels and responsiveness at all times.
  • Promote new products, special offers, and promotional campaigns to maximise sales and enhance the customer experience.
• Teamwork & Collaboration
  • Work collaboratively with fellow Telesales Advisors to achieve team objectives and maintain excellent service standards.
  • Develop effective working relationships with Sales Representatives to understand shared customers and support sales growth.
  • Participate in product training, supplier demonstrations, and promotional events to build product knowledge and commercial awareness.
  • Liaise with colleagues across departments to resolve customer queries relating to products, stock availability, deliveries, and other service issues.
  • Support the Customer Service Desk and other teams in delivering positive customer outcomes.
  • Contribute to a positive team culture by sharing knowledge, supporting colleagues, and working together to achieve business goals.
• Stakeholder Relationships
  • Collaborate closely with internal departments, including Sales, Customer Service, Logistics, and Trading, to ensure customer needs are met efficiently.
  • Build and maintain strong customer relationships, acting as a trusted point of contact and ambassador for the company.
  • Provide customers with accurate information, product recommendations, and timely updates to support their business needs.

Skills for Success:

• A minimum of 6 months' experience in a customer service, contact centre, or inbound/outbound call handling environment.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• A good understanding of GDPR requirements and a commitment to handling customer information securely and confidentially.
• Highly accurate and detail-oriented, with strong data entry skills.
• At least 1 year's experience within a customer service role in an FMCG (Fast-Moving Consumer Goods) environment.
• Experience using CRM systems and customer management software.

We provide exceptional service. We put customers at the heart of everything and support our communities. We help colleagues to succeed, and we share our knowledge and skills. We are inclusive and champion diversity. You will be part of a business supporting defibrillator installations and school sports days. In the last year, Henderson group staff and retail stores raised over £1 million for charity partners. We will help you to feel proud of what you do and achieve. We value employee development and heavily invest in our people.

Benefits include market competitive salary, contributory pension scheme, healthcare, life assurance, employee assistance programme, social club, Reward Gateway Employee Recognition & Discount Scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.

This role is available on either a part-time basis (22.5 hours across 3 to 5 days) or up to full-time (36.5 hours). Working hours will be 9:00am-5:00pm Monday to Thursday and 9:00am-4:00pm Friday. Hybrid and flexible working arrangements are available. Weekend shift work will be required on a rotational basis, shared across the team.

If you'd like to speak with us before making your application, our Talent Acquisition Specialist would be happy to have a confidential chat with you about the role on offer.

Completed applications must be submitted online by midnight on Sunday 5th July 2026.