At a Glance
- Tasks: Assist in running the Post Office, providing top-notch customer service and handling cash.
- Company: Join Henderson Group, Northern Ireland’s leading foodservice provider with a family-oriented culture.
- Benefits: Enjoy attractive pay, discounts, and an employee assistance programme.
- Other info: Flexible part-time hours with opportunities for personal development and career growth.
- Why this job: Be part of a team that values ambition, integrity, and exceptional customer care.
- Qualifications: Sales experience, good education, and knowledge of Microsoft Office are preferred.
The predicted salary is between 12 - 15 £ per hour.
Part‑time position available at 24 hours per week, working Monday to Saturday 9:00 am to 5:30 pm with a degree of flexibility required. Please note, availability to cover weekday and weekend shifts will be expected.
EUROSPAR Rathcoole – 62-70 The Diamond, Rathmullan Drive, Rathcoole, Co. Antrim, BT37 9AF.
Who are we? Henderson Group is Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 5,500 staff and have been placed 5th in Ulster Business Top 100 Companies 2024. We are an Investors in People accredited, family‑owned group, living out our four core values – Ambition, Customer First, Teamwork and Integrity.
A look into the role: Reporting to the Store Management Team, you will assist in the efficient running of the Post Office daily, ensuring that a high standard of customer service is achieved at all times. Listening to and understanding our customers' needs and advising customers about our products and services. Serve customers according to the company procedures on customer satisfaction, assisting in the successful daily operation of the Post Office branch. Handle & balance cash accurately. Provide an outstanding level of customer care. Travel to other Post Office branches may be required as part of the job role. Complete other duties as required for the role.
Skills for Success:
- Previous experience in sales/active selling and working towards sales targets.
- Back office administrative experience.
- A good standard of education.
- Working knowledge of Microsoft Office package.
Are we right for you?
- Ambition – We always strive to be better. We seek new challenges and look for ways to do things better.
- Customer First – We provide exceptional service. We put customers at the heart of everything and support our communities.
- Teamwork – We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
- Integrity – We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The Reward: Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people. Benefits include attractive pay, employee assistance programme, discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR and many more.
Working Hours: Part‑time position available at 24 hours per week, working Monday to Saturday 9:00 am to 5:30 pm with a degree of flexibility required. Please note, availability to cover weekday and weekend shifts will be expected.
Post Office Clerk - Rathcoole PO in Newtownabbey employer: Henderson Group
Henderson Group is an exceptional employer, recognised for its commitment to employee development and a supportive work culture that prioritises ambition, teamwork, and integrity. With a strong focus on customer service and community support, employees enjoy attractive pay, a comprehensive benefits package including discounts, and opportunities for growth within Northern Ireland's leading foodservice provider. Working at the Rathcoole Post Office offers a flexible part-time role in a family-owned company that values its staff and fosters a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Post Office Clerk - Rathcoole PO in Newtownabbey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Henderson Group. Understand their values like Ambition and Customer First, and think about how you can demonstrate these in your conversation.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think of examples from your past experiences that showcase your skills and how you align with their core values.
✨Tip Number 3
Dress the part! Make sure you look professional and approachable. First impressions matter, especially in a customer-facing role like a Post Office Clerk, so put your best foot forward.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Post Office Clerk - Rathcoole PO in Newtownabbey
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service. We want to see how you've gone above and beyond to meet customer needs, as this is key for the Post Office Clerk role.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect our core values like Ambition and Teamwork. Show us why you’re a great fit for our team!
Be Clear About Your Availability:Since the role requires flexibility with shifts, be upfront about your availability in your application. Let us know when you can work, especially if you can cover weekends or weekdays!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Henderson Group
✨Know the Company Values
Before your interview, take some time to understand Henderson Group's core values: Ambition, Customer First, Teamwork, and Integrity. Think of examples from your past experiences that demonstrate how you embody these values. This will show the interviewer that you're not just a good fit for the role, but also for the company culture.
✨Showcase Your Customer Service Skills
As a Post Office Clerk, providing exceptional customer service is key. Prepare specific examples of how you've successfully handled customer interactions in the past. Whether it’s resolving complaints or going the extra mile for a customer, having these stories ready will help you stand out.
✨Be Ready for Flexibility Questions
Since the role requires flexibility with shifts, be prepared to discuss your availability openly. Think about your schedule and how you can accommodate weekday and weekend shifts. Showing that you're adaptable and willing to meet the needs of the business will impress the interviewers.
✨Demonstrate Your Administrative Skills
The job involves back office administrative tasks, so brush up on your Microsoft Office skills and be ready to discuss any relevant experience. If you have examples of how you've efficiently managed paperwork or balanced cash in previous roles, make sure to highlight those during the interview.
