At a Glance
- Tasks: Assist in running the Post Office, providing top-notch customer service and handling cash.
- Company: Join Henderson Group, Northern Ireland's leading foodservice provider with a family-owned culture.
- Benefits: Enjoy attractive pay, discounts, and a supportive employee development programme.
- Other info: Flexible part-time hours with opportunities for growth and celebration of your achievements.
- Why this job: Make a real impact in your community while gaining valuable work experience.
- Qualifications: Sales experience, good education, and knowledge of Microsoft Office are preferred.
The predicted salary is between 20000 - 25000 £ per year.
Location: EUROSPAR Glenwell, 290 Antrim Rd, Glengormley, Newtownabbey BT36 7QT
Who are we? Henderson Group are proud to be Northern Ireland's leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 5,500 staff and have been placed 5th in Ulster Business Top 100 Companies 2024. We're an Investors in People accredited, family owned group, and our culture is lived out through our four core values - Ambition, Customer First, Teamwork and Integrity.
A look into the role: Reporting to the Store Management Team, you will assist in the efficient running of the Post Office daily, ensuring that a high standard of customer service is achieved at all times. As Post Office Clerk you will be required to:
- Listen to and understand our customers' needs and advise them about products and services.
- Serve customers according to company procedures on customer satisfaction, assisting in the successful daily operation of the Post Office branch.
- Handle & balance cash accurately.
- Provide an outstanding level of customer care.
- Travel to other Post Office branches may be required as part of the job role.
- Complete other duties as required for the role.
Skills for Success:
- Previous experience in sales/active selling as well as working towards sales targets.
- Back office administrative experience.
- A good standard of education.
- Working knowledge of Microsoft Office package.
Are we right for you? As part of this role, it will be important that you feel aligned with the values that we live and work by:
- Ambition - We always strive to be better. We seek new challenges and look for ways to do things better.
- Customer First - We provide exceptional service. We put customers at the heart of everything and support our communities.
- Teamwork - We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
- Integrity - We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The Reward: The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success. Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people. Benefits include attractive pay, employee assistance programme, discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company owned stores and many more.
Working Hours: Part time position available at 22.5 hours per week, working within Monday to Sunday, 8:00 am to 8:00 pm, with a degree of flexibility required. Please note, evening and weekend availability will be expected. Shortlisted candidates will have the opportunity to discuss working hours and shift patterns in further detail at interview.
Post Office Clerk - Glenwell PO in Newtownabbey employer: Henderson Group
Henderson Group is an exceptional employer, recognised for its commitment to employee development and a supportive work culture that embodies our core values of Ambition, Customer First, Teamwork, and Integrity. As a Post Office Clerk at our EUROSPAR Glenwell location, you will enjoy attractive pay, a comprehensive employee assistance programme, and discounts across our stores, all while contributing to meaningful community initiatives. Join us in a role where your contributions are celebrated, and you can grow within a family-owned business that prioritises both your professional and personal well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Post Office Clerk - Glenwell PO in Newtownabbey
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Henderson Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Henderson Group and let us see your personality shine through!
We think you need these skills to ace Post Office Clerk - Glenwell PO in Newtownabbey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Henderson Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Henderson Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Henderson Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Henderson Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Henderson Group will surely appreciate.
