At a Glance
- Tasks: Support the installation of innovative retail technology systems and train store staff.
- Company: Join Henderson Technology, creators of award-winning EPOS software.
- Benefits: Enjoy a competitive salary, healthcare, and employee discounts.
- Other info: Flexible working hours and excellent career development opportunities.
- Why this job: Gain hands-on experience in the exciting Retail Technology sector.
- Qualifications: GCSEs in English and Maths; team player with a valid UK/EU driving licence.
The predicted salary is between 30000 - 40000 £ per year.
A look into the role
Henderson Technology are the proud creators of EDGEPoS, the multi award-winning global EPOS software system. We provide our retailers with the most innovative features and solutions for their EPOS software. As an Installation Assistant, you will report into the Installation Manager at Henderson Technology, assisting all customers with their ESEL installation requirements to ensure a seamless and professional installation. This role is a non-technical, entry level position within our team, offering an excellent opportunity to gain experience in the Retail Technology sector.
Working as an Installation Assistant you will:
- Work as part of our dynamic Electronic Shelf Edge Label (ESEL) team, supporting the installation of systems at customer sites and collaborating closely with store staff throughout the process.
- Participate in comprehensive training covering all aspects of the installation process, including site surveys, system setup, and end-user training.
- Coordinate and schedule site surveys with customers to ensure smooth and timely installations.
- Liaise with retailers and third-party vendors to prepare sites and ensure all pre-installation requirements are met.
- Deliver hands-on training to store staff on the effective use and maintenance of the ESEL system.
- Assist in the preparation and configuration of our Electronic Point of Sale (EPOS) systems as needed.
Skills for Success
The minimum criteria you'll need is:
- A minimum of GCSEs including English and Maths
- Proven ability to work effectively within a team in a fast-paced environment
- Ability to work towards tight deadlines
- A current valid UK/EU driving licence
The attributes you'll need include:
- Efficient: set and follow priorities, manage multiple tasks and deadlines effectively
- Good communicator with strong written and oral communication skills
- Quick learner, self-motivated and able to work on own initiative
- Willingness to learn new skills and develop within the role.
It is desirable if you have:
- Practical experience of store operations and procedures
- Experience with EPoS systems
- Experience of the EDGEPoS system
- Experience working with Windows Operating Systems
Are we right for you?
As part of this role, it will be important that you feel aligned with the values that we live and work by:
- Ambition: We always strive to be better. We seek new challenges and look for ways to do things better.
- Customer First: We provide exceptional service. We put customers at the heart of everything and support our communities.
- Teamwork: We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
- Integrity: We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The Reward
Benefits include market competitive salary, contributory pension scheme, healthcare, life assurance, employee assistance programme, social club, Reward Gateway Employee Recognition & Discount Scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more. This is a full-time position working 36.5 hours per week. Working hours will be 8:45am-4:45pm Monday to Thursday and 8:45am-3:45pm Friday. Flexible working arrangement available.
If you'd like to speak with us before making your application, our Talent Acquisition Specialist would be happy to have a confidential chat with you about the role on offer.
Completed applications must be submitted online by midnight on Sunday 26th July 2026. We are an equal opportunities employer.
StudySmarter Expert Advice🤫
We think this is how you could land Installation Assistant in Newtownabbey
✨Get Visible in Your Community
Retail hiring often happens locally, so don’t hesitate to stroll into shops like Henderson Group with your CV in hand. Engage with the staff—show them your enthusiasm and ask about any openings. It’s all about making a memorable impression, so don’t shy away from being friendly!
✨Join Retail Job Fairs
Local job fairs are a goldmine for entry-level retail positions. Keep an eye out for events in your area where Henderson Group might have a booth. This allows us to chat directly with hiring managers and get the inside scoop on what they're looking for!
✨Leverage Your Social Networks
Utilise social media platforms to let your friends and family know you're on the hunt for an entry-level retail gig. You’d be amazed at how many opportunities come from a simple post. Ask if anyone’s heard about openings at Henderson Group or similar spots—it’s all about tapping into your network!
✨Look for Seasonal Opportunities
Retail often ramps up staffing during holiday seasons, so keep an eye out for temporary positions. Get in touch with Henderson Group around times like Christmas or Black Friday. Applying for seasonal roles can sometimes lead to permanent positions if you impress!
We think you need these skills to ace Installation Assistant in Newtownabbey
Some tips for your application 🫡
Show Your Customer Service Skills:In retail, it's all about the customer experience! Make sure your CV highlights any previous customer service roles or relevant experiences. Whether it's a part-time gig or volunteering, include instances where you’ve gone above and beyond for customers to showcase your people skills.
Keep It Clear and Concise:Retail hiring managers sift through tons of applications, so get straight to the point. Tailor your CV to include key information like your availability and any retail experience, but make it easy to read. Bullet points and a tidy layout can make all the difference for those first impressions!
Craft a Friendly Cover Letter:Since this is an entry-level position, let your enthusiasm shine through in your cover letter! Mention why you're excited about working at Henderson Group specifically—people love to see a genuine connection. Talk about your willingness to learn and how you're ready to take on the challenges of retail.
Research and Refer to Retail Trends:Showing knowledge of the retail industry can set you apart! Briefly mention some current retail trends or issues in your application to demonstrate your interest and understanding of the market. It’ll show that you’re not just any applicant but someone who genuinely cares about the brand and its customers.
How to prepare for a job interview at Henderson Group
✨Show Off Your Customer Service Skills
In the retail world, customer service is king! Get ready to share your experiences dealing with customers, whether it’s from previous jobs or volunteering. Think about examples where you handled tough situations or went the extra mile, as employers like Henderson Group want to see that you’ve got the people skills to keep their customers happy.
✨Know Your Products Inside Out
Before heading to your interview at Henderson Group, take a deep dive into their product range. If you have a particular brand or category you're passionate about, bring that enthusiasm to the conversation. Familiarising yourself with their values and bestsellers can really set you apart as someone who's not just looking for any job, but is genuinely interested in retail.
✨Dress the Part – Retail Style
For an entry-level role in retail, your appearance can say a lot about your understanding of the industry. Dress smart but relatable—think about what you'd wear on the shop floor. Showing that you understand the brand image of Henderson Group through your style can give you an edge right from the get-go.
✨Demonstrate Your Team Spirit
Retail is all about teamwork! Be prepared to discuss how you can contribute to a positive team environment at Henderson Group. Having stories that illustrate how you've worked well with others, whether in school projects or group activities, can showcase your collaborative spirit, which is crucial for an entry-level position.
