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- Tasks: Provide field support and maintenance for cutting-edge EPOS technology.
- Company: Join Henderson Group, Northern Ireland's leading foodservice provider with a family-oriented culture.
- Benefits: Enjoy competitive salary, healthcare, pension, and staff discounts.
- Why this job: Make a real impact while working with innovative technology in a supportive environment.
- Qualifications: 2+ years in IT support, knowledge of Microsoft OS and networking required.
- Other info: Be part of a team that values ambition, teamwork, and community support.
The predicted salary is between 30000 - 42000 £ per year.
At Henderson Group, we are proud to be Northern Ireland's leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 5,500 staff and have been placed 5th in Ulster Business Top 100 Companies 2024. We are a family-owned team that cares about our people and the community in which we live.
A look into the role: Henderson Technology is the proud creator of EDGEPoS, a multi-award-winning global EPOS software solution. We empower retailers with innovative features and cutting-edge technology designed to enhance their EPOS experience. The successful candidate will be responsible for delivering a comprehensive field support service to all Henderson Technology customers.
Working as Field Engineer you will:
- Maintenance and repair of all Henderson Technology supplied equipment and infrastructure on customer sites
- Assisting, as required, in the installation process of new technologies supplied by Henderson Technology
- Managing the effective control of parts and stock spares, and the process of warranty returns and fixes
- Maintaining fault reports and providing accurate information to both the Helpdesk team and customers to ensure issues are dealt with efficiently
- Escalation of major issues as required
- Undertake other responsibilities as required
Skills for Success: Joining us as Field Engineer the minimum criteria you'll need is:
- A minimum of two years experience in an IT support or field service role
- Thorough knowledge of Microsoft Operating Systems
- Thorough knowledge of TCP/IP networking to include LAN and WAN architecture
- Experience of PC diagnosis and repairs
- A full valid EU/UK driving licence
The Attributes you'll need include:
- Excellent customer care and service skills
- Ability to work effectively within a team under pressure and to tight deadlines
- Ability to work on own initiative
- Strong communication skills
- Excellent organisational skills, with the ability to prioritise work and escalate where necessary
It is Desirable if you have:
- Experience of using remote support tools and techniques
- Previous experience of retail EPoS system technologies
- Experience of convenience retailing business processes
As part of this role, it will be important that you feel aligned with the values that we live and work by:
- Ambition: We always strive to be better. We seek new challenges and look for ways to do things better.
- Customer First: We provide exceptional service. We put customers at the heart of everything and support our communities.
- Teamwork: We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
- Integrity: We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The Reward: The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. In the last year Henderson group staff and retail stores raised over £1 million for charity partners. You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.
Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people. Benefits include market competitive salary, contributory pension scheme, healthcare, life assurance, employee assistance programme, social club, Reward Gateway Employee Recognition & Discount Scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.
This is a full-time position working 36.5 hours per week. Working hours will be five days out of seven: 8:45am-4:45pm Monday to Thursday and 8:45am-3:45pm on Friday. On-call participation is required on a rota basis.
If you'd like to speak with us before making your application, our Talent Acquisition Specialist - Joanne McClelland would be happy to have a confidential chat with you about the role on offer.
Completed applications must be submitted online by midnight Sunday 15th February 2026. We are an equal opportunities employer.
Field Engineer - Henderson Technology in Newtownabbey employer: Henderson Group
Contact Detail:
Henderson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer - Henderson Technology in Newtownabbey
✨Tip Number 1
Get to know the company inside out! Research Henderson Group, their values, and their products like EDGEPoS. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to IT support and field service roles. Think about how your experience aligns with what they’re looking for, especially around customer care and teamwork.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Henderson Group family.
We think you need these skills to ace Field Engineer - Henderson Technology in Newtownabbey
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Field Engineer role shine through. We want to see how your interests align with our mission at Henderson Technology and how you can contribute to our team.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in IT support or field service roles. We’re looking for specific skills like knowledge of Microsoft Operating Systems and TCP/IP networking, so don’t hold back on showcasing those!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use bullet points where possible to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Henderson Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Operating Systems and TCP/IP networking. Be ready to discuss your experience with PC diagnosis and repairs, as well as any relevant tools you've used in the past. This will show that you're not just familiar with the tech but can also troubleshoot effectively.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer care, think of examples from your past experiences where you went above and beyond for a customer. Prepare to share how you handle difficult situations and ensure customer satisfaction, as this aligns perfectly with Henderson Group's values.
✨Demonstrate Team Spirit
Henderson Group values teamwork, so be prepared to talk about how you work within a team. Share specific instances where you collaborated with colleagues to solve problems or achieve goals. Highlighting your ability to support others will resonate well with their culture.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the company's community initiatives or employee development programmes. This shows that you're genuinely interested in their values and how you can contribute to their mission.
