At a Glance
- Tasks: Provide application support and troubleshoot software issues for our innovative tech solutions.
- Company: Join Henderson Group, a leading family-owned employer in Northern Ireland.
- Benefits: Enjoy competitive salary, hybrid work, healthcare, and staff discounts.
- Other info: Be part of a team that values ambition, teamwork, and integrity.
- Why this job: Make a real impact while working with cutting-edge technologies in a supportive environment.
- Qualifications: 2+ years in application support or development, strong problem-solving skills.
Attractive Salary and Benefits
36.5 Hour week (Hybrid)
Newtownabbey (Must reside within daily commuting distance)
Who are we?
Henderson Group are proud to be one of Northern Irelands leading employers. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice, Henderson Group Property, and Henderson Technology. Each of our divisions are Investors in People accredited at Gold/Platinum level, and we employ over 6,000 colleagues across the group. We're a family-owned business, and our culture is lived out through our four core values- Ambition, Customer First, Teamwork and Integrity.
A look into the role:
Henderson Wholesale Information Services Department currently employs over 45 Technical IT Specialists covering the areas of Software Development, Project Management, Network Infrastructure, and Application and Technical Support. We are responsible for the software development and support of over 70 in-house and third-party systems which ensures the successful operation of our Wholesale business. As such we now seek to recruit an Application Support Analyst to help our business users by providing application support for our productions software solutions which are either on premise or cloud based.
Core Technologies
Our Technology stack is always growing and changing, but here's a selection of what we currently use in some of our applications: Progress Open Edge, JavaScript, MS SQL Server, Web APIs, Serverless Lambdas, Spring boot, AWS, Azure, Git, Linux, Node JS, QlikView.
This position will be well suited to a candidate who thrives in a progressive environment and who is passionate about what they do.
As Application Support Analyst you will:
- Investigate technical application issues escalated by the 1st Line Helpdesk
- Analyse and debug code to identify the root cause
- Resolve technical issues by fixing software bugs or escalating to Core Development Team
- Investigate data discrepancies and queries from Business Users
- Proactively analyse issues and call trends to prevent reoccurrence
- Liaise with Third Party application providers for assistance on call resolution where required
- Provide detailed and concise root cause analysis of issue with steps to resolve
- Monitor systems and react proactively to alerts
- Make decisive and appropriate business decisions to reduce or prevent application downtime
Skills for Success
Joining us as Application Support Analyst, the minimum criteria you'll need is:
- At least 2 years experience in an Application Support role or Development role.
- Experience of relational database management systems
- Knowledge of SDLC process and methodologies
- Willing to learn new Technologies and has the enthusiasm to learn quickly on the job
- Strong analytical and problem-solving skills
The attributes you'll need include:
- Willingness and enthusiasm to learn new technologies
- Strong communication skills
It is desirable if you have:
- A third-level IT or industry-specific qualification or equivalent
- Experience with Linux/Unix, SQL Server, SharePoint and/or Business Intelligence Applications
Are we right for you?
As part of this role, it will be important that you feel aligned with the values that we live and work by.
- Ambition - We always strive to be better. We seek new challenges and look for ways to do things better.
- Customer First - We provide exceptional service. We put customers at the heart of everything and support our communities.
- Teamwork - We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
- Integrity - We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The Reward
The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success. Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.
Benefits include market competitive salary, company car or allowance, bonus, contributory pension scheme, healthcare, life assurance, employee assistance programme, social club, Perks Offers/Discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.
This is a full-time position working 36.5 hours per week. Working hours will be 8:45am-4:45pm Monday to Thursday and 8:45am-3:45pm Friday. After-Hours On Call Cover required on a Rota Basis. Hybrid and flexible working arrangement available.
If you'd like to speak with us before making your application, our Talent Acquisition Specialist - Joanne McClelland would be happy to have a confidential chat with you about the role on offer - email to get in touch.
Completed applications must be submitted online by midnight on Monday 31st August 2026. We are an equal opportunities employer.
Application Support Analyst in Newtownabbey employer: Henderson Group
Henderson Group is an exceptional employer, offering a supportive and dynamic work environment in Limavady, where employees are encouraged to grow and develop their careers. With a strong focus on teamwork, integrity, and customer service, staff enjoy attractive benefits including competitive pay, discounts, and a commitment to employee well-being. Join us to be part of a family-owned business that values ambition and community support, making every day at work meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst in Newtownabbey
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Henderson Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Henderson Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Henderson Group!
✨Direct Apply to Henderson Group
Let's not forget to apply directly through the Henderson Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Application Support Analyst in Newtownabbey
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Henderson Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Henderson Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Henderson Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
