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- Tasks: Lead the Post Office team, ensuring excellent customer service and efficient operations.
- Company: Join Henderson Group, Northern Ireland’s top foodservice provider with a family-oriented culture.
- Benefits: Enjoy competitive pay, discounts, and a supportive work environment.
- Why this job: Make a real impact in your community while developing your career.
- Qualifications: Customer-focused with sales experience and strong communication skills.
- Other info: Be part of a team that values ambition, teamwork, and integrity.
The predicted salary is between 13 - 16 £ per hour.
Job Posting Closing Date: 11.59pm Tuesday 10 March 2026
£13.20 per hour & Benefits. Full-time Position available at 40 hours per week, working within the hours of Monday to Saturday 8.30am-5.30pm.
Who are we? At Henderson Group, we are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice, Henderson Group Property & Henderson Technology. We employ over 5,500 staff and have been placed 5th in Ulster Business Top 100 Companies 2024. We are a family-owned team that cares about our people and the community in which we live. Our leaders care about employees and our employees succeed together and celebrate the success of others. We are interested in your aspirations, interests and skills and we strive to support and inspire you to do well.
A look into the role:
- Reporting to the Store Management Team, you will be responsible for the efficient running of the Post Office daily, ensuring that a high standard of customer service is achieved at all times.
- Maximise sales and profit, and minimise loss, by carrying out allocated tasks in order to contribute to the continuous improvement of the Post Office and its staff.
- Serve customers according to the company procedures on customer satisfaction, leading in the successful daily operation of the Post Office branch.
- Handle & balance cash accurately.
- Ensure an outstanding level of customer care at all times.
- Travel to other Post Office branches may be required as part of the job role.
- Complete other duties as required for the role.
Skills for Success:
- The ideal candidate will be customer focused with the ability to lead a team as well as possess excellent written and verbal communication skills.
- Previous experience in sales/active selling as well as working towards sales targets.
- Back office administrative experience.
- A good standard of education.
- Working knowledge of Microsoft Office package.
If successful in your application, the offer will be subject to satisfactory completion of the Post Office P250 Vetting Application, comprising of a basic access NI and financial check. Applicants should note that based on the response, the company may increase the shortlisting criteria.
Are we right for you? As part of this role, it will be important that you feel aligned with the values that we live and work by:
- Ambition: We always strive to be better. We seek new challenges and look for ways to do things better.
- Customer First: We provide exceptional service. We put customers at the heart of everything and support our communities.
- Teamwork: We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
- Integrity: We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The Reward:
The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success. Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people. Benefits include attractive pay, employee assistance programme, discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.
Completed applications must be submitted online by midnight on Tuesday 10 March 2026. Communication on the progress of your application will be made via email and the career site, therefore please check regularly.
Hightown Avenue Mallusk, Newtownabbey BT36 4RT +44 (0)28 9034 2733 human.resources@henderson-group.com
PO Manager Level 1 - Newcastle in Newcastle upon Tyne employer: Henderson Group
Contact Detail:
Henderson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PO Manager Level 1 - Newcastle in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections at Henderson Group. A personal recommendation can really give your application a boost.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Henderson Group is all about teamwork and customer focus, so think of examples from your past experiences that showcase these traits.
✨Tip Number 3
Practice common interview questions with a mate. This will help you articulate your thoughts clearly and confidently, especially when discussing your leadership skills and customer service experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Henderson Group family.
We think you need these skills to ace PO Manager Level 1 - Newcastle in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant experience and skills that match what we're looking for. This shows us that you've done your homework and are genuinely interested in the role.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand your qualifications and experiences.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you'll find all the details you need about the role and our company there.
How to prepare for a job interview at Henderson Group
✨Know the Company Inside Out
Before your interview, take some time to research Henderson Group. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Post Office Manager, customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you handled difficult situations and maintained high standards of service, as this aligns with the company's focus on putting customers first.
✨Demonstrate Leadership Qualities
Since you'll be leading a team, think about times when you've successfully managed or motivated others. Be ready to discuss your leadership style and how you foster teamwork, as this is crucial for success in the role.
✨Prepare for Practical Scenarios
Expect to face situational questions during your interview. Think about how you would handle cash balancing, sales targets, and operational challenges. Practising these scenarios can help you articulate your thought process clearly and demonstrate your problem-solving skills.