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- Tasks: Lead a dynamic store team to deliver exceptional customer experiences and support local initiatives.
- Company: Join Henderson Group, Northern Ireland's top foodservice provider with a family-owned culture.
- Benefits: Enjoy competitive pay, employee discounts, and a supportive work environment.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Must be 18+, with retail experience and a passion for teamwork and customer service.
- Other info: Flexible hours with opportunities for career growth and personal development.
£14.13 per hour & great benefits. Full-time position at 37.5 hours per week, working within the opening hours of the store, Monday to Sunday, 7:00am to 11pm, with a degree of flexibility required. Please note, opening, closing and weekend shifts will be expected.
Who are we? Henderson Group are proud to be Northern Ireland's leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 5,500 staff and have been placed 5th in Ulster Business Top 100 Companies 2024. We're an Investors in People accredited, family-owned group, and our culture is lived out through our four core values - Ambition, Customer First, Teamwork and Integrity.
A look into the role: Reporting to the Assistant Manager and/or Store Manager you will help to lead the store team to provide a shopping experience that exceeds our customers' expectations and makes a difference in the local community.
As Team Leader you will:
- Alongside the Assistant Manager and/or Store Manager, lead the store team to follow store policies, standards and practices.
- Take responsibility for the store in the absence of other leaders (includes keyholder responsibility).
- Be a positive role model to the team and represent our values of Ambition, Customer First, Teamwork and Integrity.
- Train, manage the workload and support your team, whilst being hands-on in store - ensuring you work together to achieve the right resources in the right place at the right time to deliver the best customer experience.
- Support the Store Manager to maximise store performance which includes understanding and implementing the store plan and priorities.
- Actively promote and get involved in initiatives to support the local community.
- You may be required to cover the Post Office when required as part of this role.
Skills for Success: Joining us as Team Leader, the minimum criteria you'll need is:
- You must be aged 18 years or over (for store legislative requirements) along with previous store retail experience, of which at least 6 months have been at a supervisory level leading a team of people in a customer-focused environment.
- A natural ability to listen, interact and communicate with customers and team members.
- Target driven to help the store achieve their business plans/priorities and be focused on continuous improvement.
- Be able to inspire everyone to do their best for each other and the customer.
Are we right for you? As part of this role, it will be important that you feel aligned with the values that we live and work by:
- Ambition: We always strive to be better. We seek new challenges and look for ways to do things better.
- Customer First: We provide exceptional service. We put customers at the heart of everything and support our communities.
- Teamwork: We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
- Integrity: We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The Reward: The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success. Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people. Benefits include attractive pay, employee assistance programme, discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.
Working Hours: Full-time position at 37.5 hours per week, working within the opening hours of the store, Monday to Sunday, 7:00am to 11pm, with a degree of flexibility required. Please note, opening, closing and weekend shifts will be expected. Shortlisted candidates will have the opportunity to discuss working hours and shift patterns in further detail at Interview.
Completed applications must be submitted online by midnight on Wednesday 17th December 2025. Communication on the progress of your application will be made via email and the career site, therefore please check regularly. We are an equal opportunities employer.
Skills: Team Management Skills, A Positive Role Model, Excellent Customer Service Skills
Team Leader in Londonderry employer: Henderson Group
Contact Detail:
Henderson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Londonderry
✨Tip Number 1
Get to know the company culture! Before your interview, check out Henderson Group's values and think about how you can demonstrate Ambition, Customer First, Teamwork, and Integrity in your responses. This will show that you're not just a fit for the role, but also for the team.
✨Tip Number 2
Practice your leadership stories! As a Team Leader, you'll need to showcase your experience in managing teams. Prepare examples of how you've inspired others or handled challenges in a customer-focused environment. We want to hear about your successes!
✨Tip Number 3
Be ready to discuss community involvement! Henderson Group values supporting local initiatives, so think of ways you've contributed to your community or how you plan to do so in this role. It’ll show you care about more than just the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Henderson Group family. Don’t forget to keep an eye on your email for updates on your application status!
We think you need these skills to ace Team Leader in Londonderry
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about providing exceptional customer service and leading a team. Share specific examples of how you've embodied our values of Ambition, Customer First, Teamwork, and Integrity in your previous roles.
Tailor Your CV: Make sure your CV is tailored to the Team Leader position. Highlight your supervisory experience and any achievements that demonstrate your ability to lead a team effectively. We love seeing candidates who can show how they’ve made a positive impact in their previous jobs!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for specific skills and experiences, so don’t be afraid to get straight to the good stuff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll get updates on your application status directly from us, so keep an eye on your inbox!
How to prepare for a job interview at Henderson Group
✨Know the Company Values
Before your interview, take some time to understand Henderson Group's core values: Ambition, Customer First, Teamwork, and Integrity. Think of examples from your past experiences that demonstrate how you embody these values. This will show the interviewers that you're not just a fit for the role, but also for the company culture.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to inspire and manage a team. Prepare specific examples of how you've successfully led a team in a retail environment. Highlight any challenges you faced and how you overcame them, as well as how you motivated your team to achieve their goals.
✨Prepare for Customer-Focused Scenarios
Expect questions about customer service and how you handle difficult situations. Think of times when you went above and beyond for a customer or resolved a conflict effectively. This will demonstrate your commitment to putting customers first, which is crucial for this role.
✨Be Ready to Discuss Community Initiatives
Henderson Group values community involvement, so be prepared to discuss any previous experience you have with community initiatives or how you would promote local engagement in your role. Showing that you care about making a difference in the community will resonate well with the interviewers.
