At a Glance
- Tasks: Lead a team, drive sales, and ensure excellent customer service in a vibrant retail environment.
- Company: Join Henderson Group, Northern Ireland's leading foodservice provider with a family-oriented culture.
- Benefits: Enjoy competitive salary, bonuses, healthcare, and staff discounts at SPAR/EUROSPAR stores.
- Other info: Flexible hours with opportunities for career progression in a supportive environment.
- Why this job: Be part of a growing team that values ambition, teamwork, and community engagement.
- Qualifications: 2+ years in retail management, strong communication skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
At Henderson Group, we are proud to be Northern Ireland's leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 6,000 staff and have been placed 3rd in Ulster Business Top 100 Companies 2025. We're a family-owned team that cares about our people and the community in which we live.
As an Assistant Manager, you will be responsible for leading a team alongside the Store Manager and you will deputise for them in their absence. Our store management team are dedicated SPAR and EUROSPAR brand ambassadors leading from the front and accountable for the day-to-day running, management and performance of the store. You will uphold high standards while driving sales and other KPIs, and managing costs. You will strive to achieve excellent retail standards, and lead the team from recruitment, onboarding, training and ongoing development.
Joining us as Assistant Manager, the minimum criteria you'll need is:
- Minimum of 2 years experience of leading and developing a team within a fast-paced retail or quick service food environment.
- Brilliant time management, delegation and problem-solving skills.
- Excellent written and verbal communication skills.
- Competent in the use of IT packages including Microsoft office and retail technology systems.
- Total customer focus, passionate about local community retailing along with the ability to motivate and inspire others to deliver the best possible service.
It would be desirable if you have:
- Ability to demonstrate experience of effectively managing targets and controlling costs.
- Previous experience and demonstrated performance within the NI food convenience retail sector.
As part of this role, it will be important that you feel aligned with the values that we live and work by:
- Ambition: We always strive to be better.
- Customer First: We provide exceptional service.
- Teamwork: We succeed together.
- Integrity: We are fair, honest and ethical.
We provide a range of fantastic benefits to include competitive salary, annual performance related bonus, pension scheme, healthcare plan, life assurance, employee assistance programme, social club, discount scheme throughout UK/Ireland, staff discount at SPAR/EUROSPAR Henderson Group company-owned stores and many more benefits.
These are full-time positions working 42.5 hours per week and the role requires a flexible approach to hours of work in line with delivering the very best service experience for our customers.
Assistant Manager TLNT1_NI in Londonderry employer: Henderson Group
Henderson Group is an exceptional employer, offering a supportive and dynamic work environment in Limavady, where employees are encouraged to grow and develop their careers. With a strong focus on teamwork, integrity, and customer service, staff enjoy attractive benefits including competitive pay, discounts, and a commitment to employee well-being. Join us to be part of a family-owned business that values ambition and community support, making every day at work meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager TLNT1_NI in Londonderry
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Henderson Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Henderson Group!
We think you need these skills to ace Assistant Manager TLNT1_NI in Londonderry
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Henderson Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Henderson Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Henderson Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Henderson Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
