At a Glance
- Tasks: Assist customers, operate checkouts, and maintain stock levels in a vibrant store environment.
- Company: Join Henderson Group, Northern Ireland’s top foodservice provider with a family-oriented culture.
- Benefits: Earn £11.75 - £13.10 per hour, enjoy discounts, and access employee support programmes.
- Other info: Flexible full-time hours with opportunities for personal and professional growth.
- Why this job: Make customers smile while gaining valuable experience in a supportive team.
- Qualifications: No prior retail experience needed; just bring your passion and positive attitude!
The predicted salary is between 23 - 26 € per hour.
Pay rates ranging from £11.75 - £13.10 per hour depending on your age and great benefits.
SPAR Kilwaughter, 44 Belfast Road, Larne, County Antrim.
Who are we? Henderson Group are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 5,500 staff and have been placed 5th in Ulster Business Top 100 Companies 2024. We’re an Investors in People accredited, family‑owned group, and our culture is lived out through our four core values– Ambition, Customer First, Teamwork and Integrity.
A look into the role: Reporting to the Store Management Team, you will assist in the efficient running of the store on a daily basis, ensuring that high standards of customer service are achieved at all times. As Customer Advisor you will be required to:
- Listen to and understand our customers' needs and advise customers about our products and services.
- Operate all checkouts accurately, ensuring customer transactions are processed efficiently and in a timely manner.
- Ensure that stock on a daily basis is replenished while complying with the company stock rotation process.
- Ensure that stock is effectively merchandised to enhance sales.
- Make sure that all stock is displayed at the correct price using the corresponding Shelf Edge Label.
- Actively ensure that a high level of customer service is achieved and maintained within the store at all times.
- You may be required to cover the Post Office when required as part of this role.
- Any other duties as required for the role.
Skills for Success: Don’t worry if you have no previous retail experience, we’ll provide you with all the right training. Above all, we are looking for team members with personality, passion, energy and a positive attitude who know how to make our customers smile and provide the very best experience. Applicants should note that based on the response, the company may increase the shortlisting criteria.
Are we right for you? As part of this role, it will be important that you feel aligned with the values that we live and work by:
- Ambition – We always strive to be better. We seek new challenges and look for ways to do things better.
- Customer First – We provide exceptional service. We put customers at the heart of everything and support our communities.
- Teamwork – We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
- Integrity – We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The Reward: The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success. Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people. Benefits include attractive pay, employee assistance programme, discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company‑owned stores and many more.
Working Hours: Full‑time positions available at 30 hours per week, working within the hours of Monday - Sunday, 6.00am - Midnight, with a degree of flexibility required. Note that mornings, evenings and weekends will be required with this role. Shortlisted candidates will have the opportunity to discuss working hours and shift patterns in further detail at interview.
Customer Advisor - Kilwaughter in Larne employer: Henderson Group
Henderson Group is an exceptional employer, recognised for its commitment to employee development and a supportive work culture that prioritises ambition, teamwork, and integrity. Located in Kilwaughter, County Antrim, employees enjoy competitive pay rates, comprehensive benefits including discounts at SPAR stores, and the opportunity to make a meaningful impact in the community through various initiatives. With a focus on training and personal growth, Henderson Group fosters an environment where team members can thrive and take pride in their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Kilwaughter in Larne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Henderson Group. Understand their values like Ambition and Customer First, and think about how you can demonstrate these in your answers.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your personality and passion for customer service, as that’s what they’re really looking for.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. A good first impression can go a long way in showing you’re serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace Customer Advisor - Kilwaughter in Larne
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share a bit about what makes you passionate about customer service.
Align with Our Values:Take a moment to reflect on our core values: Ambition, Customer First, Teamwork, and Integrity. Make sure to weave these into your application, showing us how you embody these principles in your work.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and relevant to the role of Customer Advisor.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Henderson Group.
How to prepare for a job interview at Henderson Group
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Henderson Group's core values: Ambition, Customer First, Teamwork, and Integrity. Think of examples from your past experiences that demonstrate how you embody these values, as this will show that you're a great fit for their culture.
✨Showcase Your Customer Service Skills
As a Customer Advisor, exceptional customer service is key. Prepare to discuss specific instances where you've gone above and beyond for a customer or resolved a challenging situation. This will highlight your ability to put customers first, which is crucial for the role.
✨Practice Common Interview Questions
Anticipate questions related to teamwork and handling difficult customers. Practising your responses can help you feel more confident. For example, think about how you would handle a situation where a customer is unhappy with a product or service.
✨Dress the Part
Even though the role is in retail, dressing smartly for your interview can make a positive impression. Aim for a neat and professional appearance that reflects the company's standards. It shows respect for the opportunity and sets a good tone for the interview.
