Installation Assistant

A look into the role

Henderson Technology are the proud creators of EDGEPoS, the multi award-winning global EPOS software system. We provide our retailers with the most innovative features and solutions for their EPOS software. As an Installation Assistant, you will report into the Installation Manager at Henderson Technology, assisting all customers with their ESEL installation requirements to ensure a seamless and professional installation. This role is a non-technical, entry level position within our team, offering an excellent opportunity to gain experience in the Retail Technology sector.

Working as an Installation Assistant you will:

• Work as part of our dynamic Electronic Shelf Edge Label (ESEL) team, supporting the installation of systems at customer sites and collaborating closely with store staff throughout the process.
• Participate in comprehensive training covering all aspects of the installation process, including site surveys, system setup, and end-user training.
• Coordinate and schedule site surveys with customers to ensure smooth and timely installations.
• Liaise with retailers and third-party vendors to prepare sites and ensure all pre-installation requirements are met.
• Deliver hands-on training to store staff on the effective use and maintenance of the ESEL system.
• Assist in the preparation and configuration of our Electronic Point of Sale (EPOS) systems as needed.

Skills for Success

The minimum criteria you'll need is:

• A minimum of GCSEs including English and Maths
• Proven ability to work effectively within a team in a fast-paced environment
• Ability to work towards tight deadlines
• A current valid UK/EU driving licence

The attributes you'll need include:

• Efficient: set and follow priorities, manage multiple tasks and deadlines effectively
• Good communicator with strong written and oral communication skills
• Quick learner, self-motivated and able to work on own initiative
• Willingness to learn new skills and develop within the role.

It is desirable if you have:

• Practical experience of store operations and procedures
• Experience with EPoS systems
• Experience of the EDGEPoS system
• Experience working with Windows Operating Systems

Are we right for you?

As part of this role, it will be important that you feel aligned with the values that we live and work by:

• Ambition: We always strive to be better. We seek new challenges and look for ways to do things better.
• Customer First: We provide exceptional service. We put customers at the heart of everything and support our communities.
• Teamwork: We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
• Integrity: We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward

Benefits include market competitive salary, contributory pension scheme, healthcare, life assurance, employee assistance programme, social club, Reward Gateway Employee Recognition & Discount Scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more. This is a full-time position working 36.5 hours per week. Working hours will be 8:45am-4:45pm Monday to Thursday and 8:45am-3:45pm Friday. Flexible working arrangement available.

If you'd like to speak with us before making your application, our Talent Acquisition Specialist would be happy to have a confidential chat with you about the role on offer.

Completed applications must be submitted online by midnight on Sunday 26th July 2026. We are an equal opportunities employer.