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- Tasks: Provide top-notch customer support and manage ticket allocations in a dynamic team.
- Company: Join the Henderson Group, known for its commitment to exceptional service.
- Benefits: Enjoy a competitive salary, pension scheme, staff discounts, and hybrid working options.
- Other info: Full-time role with opportunities for growth in a vibrant work environment.
- Why this job: Be part of a supportive team and make a difference in customer experiences.
- Qualifications: Experience in telephone-based customer service and Microsoft Office skills.
The predicted salary is between 25000 - 32000 £ per year.
Henderson Group is seeking a dedicated Call Handler to provide exceptional customer service. This full-time role (36.5 hours per week) involves answering customer support calls, managing ticket allocations, and working closely with the Helpdesk team.
Ideal candidates will have experience in telephone-based customer service and proficiency in Microsoft Office. The position offers hybrid working arrangements and a range of employee benefits including a competitive salary, pension scheme, and staff discounts.
Hybrid Tech Call Handler - Customer Support employer: Henderson Group
Contact Detail:
Henderson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Tech Call Handler - Customer Support
✨Tip Number 1
Make sure you know the company inside out! Research Henderson Group and understand their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Focus on being clear, friendly, and efficient – just like you would be on the job!
✨Tip Number 3
Network like a pro! Connect with current or former employees of Henderson Group on LinkedIn. They can provide insider tips and might even refer you for the position, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Hybrid Tech Call Handler - Customer Support
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have in telephone-based customer service. We want to see how you've handled calls and resolved issues in the past!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences shine through without unnecessary fluff.
Tailor Your Application: Make your application specific to the Hybrid Tech Call Handler role. Mention your proficiency in Microsoft Office and how it relates to the tasks you'll be handling with us at Henderson Group.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Henderson Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences in telephone-based support and how you handled challenging situations. This will show that you understand the role and can provide exceptional service.
✨Familiarise Yourself with Microsoft Office
Since proficiency in Microsoft Office is a must, make sure you're comfortable using it. Practice common tasks like creating spreadsheets or drafting emails. You might be asked about your experience with these tools, so being prepared will give you an edge.
✨Understand the Company Culture
Research Henderson Group and their values. Knowing their approach to customer service and how they treat their employees can help you tailor your answers to fit their culture. It shows that you’re genuinely interested in being part of their team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and hybrid working arrangements. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.