At a Glance
- Tasks: Assist in running the store and provide top-notch customer service.
- Company: Join Henderson Group, Northern Ireland’s leading foodservice provider.
- Benefits: Earn up to £13.10 per hour with great perks like discounts and support programmes.
- Other info: Flexible part-time hours with opportunities to engage in community initiatives.
- Why this job: Be part of a family-owned company that values ambition, teamwork, and integrity.
- Qualifications: Must be 18+, with a positive attitude and a passion for customer service.
The predicted salary is between 13.1 - 13.1 £ per hour.
Job Posting Closing Date: 11.59pm Thursday 18 June 2026
Location: Eurospar Gilford, 2 Banbridge Road, Gilford, Co Down, BT63 6DJ
Part time position: 12 hours per week – availability Monday, Wednesday and Friday 6am – 12pm.
Pay: up to £13.10 per hour depending on age & benefits.
About the Company
Henderson Group are Northern Ireland’s leading foodservice provider, encompassing Henderson Wholesale, Retail, Foodservice and Property. We employ over 5,500 staff and are ranked 5th in Ulster Business Top 100 Companies 2024. We are a family‑owned group accredited by Investors in People and live our core values: Ambition, Customer First, Teamwork and Integrity.
Role Overview
Reporting to the Store Management Team, the Customer Advisor will assist in the efficient running of the store, ensuring high standards of customer service at all times.
Key Responsibilities
- Work with Customer Advisors in the Fresh/Produce Department.
- Operate all checkouts accurately, processing transactions efficiently and timely.
- Replenish stock daily in compliance with the company stock rotation process.
- Merchandise stock to enhance sales.
- Ensure correct pricing using Shelf Edge Labels.
- Maintain high level of customer service throughout the store.
- Cover the Post Office when required.
- Carry out any other duties as required.
Must be aged 18 or over.
Skills for Success
We provide all the training needed. Looking for team members with personality, passion, energy and a positive attitude to make customers smile while working in the Fresh/Produce department.
Values Alignment
- Ambition – We strive to be better, seek new challenges and look for ways to do things better.
- Customer First – We provide exceptional service, put customers at the heart of everything and support our communities.
- Teamwork – We succeed together, help colleagues succeed, and share knowledge and skills.
- Integrity – We are fair, honest and ethical, treat everyone with dignity and respect, and champion diversity.
The Reward
Benefits include attractive pay, employee assistance programme, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group stores and many more. The work offers balance to enjoy life and the chance to contribute to community initiatives such as defibrillator installations and school sports days.
Customer Advisor with Forecourt Duties- Gilford employer: Henderson Group
Henderson Group is an exceptional employer, offering a supportive and inclusive work environment where employees are valued and encouraged to grow. With a strong focus on teamwork and customer service, staff enjoy competitive pay, flexible hours, and a range of benefits including discounts and community engagement opportunities. Located in Gilford, this family-owned company prioritises employee well-being and development, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor with Forecourt Duties- Gilford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Henderson Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Henderson Group and let us see your personality shine through!
We think you need these skills to ace Customer Advisor with Forecourt Duties- Gilford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Henderson Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Henderson Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Henderson Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Henderson Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Henderson Group will surely appreciate.
