At a Glance
- Tasks: Lead the Post Office team, ensuring top-notch customer service and maximising sales.
- Company: Join Henderson Group, Northern Ireland’s leading foodservice provider with a family-oriented culture.
- Benefits: Enjoy competitive pay, employee discounts, and a supportive work environment.
- Other info: Be part of a team that values ambition, teamwork, and integrity.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Customer-focused with sales experience and strong communication skills.
The predicted salary is between 28500 - 30000 £ per year.
Full-time Position available at 40 hours per week, working within the hours of Monday to Saturday 9am - 5.30pm.
Who are we?
At Henderson Group, we are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice, Henderson Group Property & Henderson Technology. We employ over 5,500 staff and have been placed 5th in Ulster Business Top 100 Companies 2024. We're a family-owned team that cares about our people and the community in which we live. Our leaders care about employees and our employees succeed together and celebrate the success of others. We are interested in your aspirations, interests and skills and we strive to support and inspire you to do well.
A look into the role
Reporting to the Store Management Team, you will be responsible for the efficient running of the Post Office daily, ensuring that a high standard of customer service is achieved at all times.
As Post Office Manager you will be required to:
- Maximise sales and profit, and minimise loss, by carrying out allocated tasks in order to contribute to the continuous improvement of the Post Office and its staff.
- Serve customers according to the company procedures on customer satisfaction, leading in the successful daily operation of the Post Office branch.
- Handle & Balance cash accurately.
- Ensure an outstanding level of customer care at all times.
- Travel to other Post Office branches may be required as part of the job role.
- Complete other duties as required for the role.
Skills for Success
The ideal candidate will be customer focused with the ability to lead a team as well as possess excellent written and verbal communication skills. Previous experience in sales/active selling as well as working towards sales targets. Back office administrative experience. A good standard of education. Working knowledge of Microsoft Office package.
If successful in your application, the offer will be subject to satisfactory completion of the Post Office P250 Vetting Application, comprising of a basic access NI and financial check. Applicants should note that based on the response, the company may increase the shortlisting criteria.
Are we right for you?
As part of this role, it will be important that you feel aligned with the values that we live and work by.
- Ambition – We always strive to be better. We seek new challenges and look for ways to do things better.
- Customer First – We provide exceptional service. We put customers at the heart of everything and support our communities.
- Teamwork – We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
- Integrity – We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The Reward
The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success. Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.
Benefits include attractive pay, employee assistance programme, Discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.
Completed applications must be submitted online by midnight on Friday 29th May 2026. Communication on the progress of your application will be made via email and the career site, therefore please check regularly.
Post Office Manager – Lead Service & Sales (40h/wk) in Dundonald employer: Henderson Group
Henderson Group is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where teamwork and integrity are at the forefront. With a commitment to community engagement and employee growth, staff enjoy attractive benefits including competitive pay, discounts, and opportunities for personal and professional advancement. Located in Dundonald, this role as Post Office Manager not only allows you to lead a dedicated team but also to make a meaningful impact within the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Post Office Manager – Lead Service & Sales (40h/wk) in Dundonald
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Henderson Group. Understand their values and what they stand for. This will help you connect with them during the interview and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of Post Office Manager, especially around customer service and sales targets.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and looking the part can boost your confidence too!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Post Office Manager – Lead Service & Sales (40h/wk) in Dundonald
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service skills in your application. We want to see how you put customers at the heart of everything you do, so share examples of how you've gone above and beyond for customers in the past.
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their applications to the role. Mention specific experiences that relate to managing a team or achieving sales targets, as this will show us you're a great fit for the Post Office Manager position.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:Remember to submit your application through our website before the deadline! This ensures that we receive all the necessary information and can process your application smoothly. Plus, it’s the best way to stay updated on your application status.
How to prepare for a job interview at Henderson Group
✨Know the Company Inside Out
Before your interview, take some time to research Henderson Group. Understand their values, mission, and recent achievements. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Post Office Manager, customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you handled difficult situations and maintained high standards of service.
✨Demonstrate Leadership Qualities
Since this role involves leading a team, be ready to discuss your leadership style. Think of specific instances where you motivated your team or resolved conflicts. This will illustrate your ability to foster teamwork and drive success.
✨Prepare for Sales-Related Questions
Given the focus on maximising sales and profit, brush up on your sales techniques and experiences. Be prepared to discuss how you've met or exceeded sales targets in the past, and think about strategies you could implement at the Post Office.
