At a Glance
- Tasks: Manage daily operations of the Post Office and ensure top-notch customer service.
- Company: Join Henderson Group, Northern Ireland’s leading foodservice provider with a family-oriented culture.
- Benefits: Enjoy competitive pay, employee discounts, and a supportive work environment.
- Other info: Great career growth opportunities and a chance to celebrate team success.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Customer-focused with sales experience and strong communication skills.
The predicted salary is between 28500 - 30000 £ per year.
Post Office Manager Level 1
£13.70 per hour & Benefits.
Full-time Position available at 40 hours per week, working within the hours of Monday to Saturday 9am - 5.30pm
SPAR Ballybeen, Craigleith Drive, Dundonald, BT16 2QG
Who are we?
At Henderson Group, we are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice, Henderson Group Property & Henderson Technology. We employ over 5,500 staff and have been placed 5th in Ulster Business Top 100 Companies 2024. We're a family-owned team that cares about our people and the community in which we live. Our leaders care about employees and our employees succeed together and celebrate the success of others. We are interested in your aspirations, interests and skills and we strive to support and inspire you to do well.
A look into the role
Reporting to the Store Management Team, you will be responsible for the efficient running of the Post Office daily, ensuring that a high standard of customer service is achieved at all times.
- Maximise sales and profit, and minimize loss, by carrying out allocated tasks in order to contribute to the continuous improvement of the Post Office and its staff.
- Serve customers according to the company procedures on customer satisfaction, leading in the successful daily operation of the Post Office branch.
- Handle & Balance cash accurately.
- Ensure an outstanding level of customer care at all times.
- Travel to other Post Office branches may be required as part of the job role.
- Complete other duties as required for the role.
Skills for Success
The ideal candidate will be customer focused with the ability to lead a team as well as possess excellent written and verbal communication skills.
- Previous experience in sales/active selling as well as working towards sales targets.
- Back office administrative experience.
- A good standard of education.
- Working knowledge of Microsoft Office package.
If successful in your application, the offer will be subject to satisfactory completion of the Post Office P250 Vetting Application, comprising of a basic access NI and financial check. Applicants should note that based on the response, the company may increase the shortlisting criteria.
Are we right for you?
As part of this role, it will be important that you feel aligned with the values that we live and work by.
- Ambition– We always strive to be better. We seek new challenges and look for ways to do things better.
- Customer First – We provide exceptional service. We put customers at the heart of everything and support our communities.
- Teamwork– We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
- Integrity– We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The Reward
The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success. Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.
Benefits include attractive pay, employee assistance programme, Discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.
Completed applications must be submitted online by midnight on Friday 29th May 2026. Communication on the progress of your application will be made via email and the career site, therefore please check regularly.
PO Manager Level 1 - Ballybeen in Dundonald employer: Henderson Group
Henderson Group is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where teamwork and integrity are at the forefront. With competitive pay, comprehensive benefits including discounts across UK/Ireland, and a commitment to community engagement, employees can thrive both personally and professionally in a role that values ambition and customer service excellence. Located in Ballybeen, this full-time position as Post Office Manager Level 1 provides a unique opportunity to contribute to a family-owned business that celebrates success and invests in its people.
StudySmarter Expert Advice🤫
We think this is how you could land PO Manager Level 1 - Ballybeen in Dundonald
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections at Henderson Group. A personal recommendation can really give you an edge in landing that Post Office Manager role.
✨Tip Number 2
Prepare for the interview by researching the company values and culture. Since they emphasise teamwork and customer focus, think of examples from your past experiences that showcase these traits. We want to see how you fit into their family!
✨Tip Number 3
Practice your communication skills! As a Post Office Manager, you'll need to lead a team and provide excellent customer service. Role-play common interview questions with a friend to boost your confidence and clarity.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Henderson Group family. Good luck!
We think you need these skills to ace PO Manager Level 1 - Ballybeen in Dundonald
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Post Office Manager. We want to see how you can contribute to our team and values!
Showcase Your Customer Focus:Since customer service is key for this role, share specific examples of how you've provided exceptional service in the past. We love hearing about your experiences that put customers first!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application progress.
How to prepare for a job interview at Henderson Group
✨Know the Company Inside Out
Before your interview, take some time to research Henderson Group. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Post Office Manager, customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you handled difficult situations and maintained high standards of service.
✨Demonstrate Leadership Qualities
Since you'll be leading a team, think of specific instances where you've successfully led a group or project. Be ready to discuss your leadership style and how you motivate others to achieve sales targets and improve performance.
✨Prepare for Practical Scenarios
Expect situational questions that assess your problem-solving skills. For instance, how would you handle a cash discrepancy or a dissatisfied customer? Practising these scenarios can help you respond confidently during the interview.
